Gerber Collision & Glass - Sacramento/Del Paso Rd.

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Yes my car looks brand new again.

Customer Service - 5.0/5.0 -

The customer service at the body shop was excellent. Treated myself and family with so much respect and addressed all concerns from the moment I walked through the door. Ty was outstanding with communicating.

Likely to Recommend - 2.5/5.0 -

The staff is friendly, the end result was good but the lack of good communication would have me not wanting to recommend them.

Repair Quality - 5.0/5.0 -

Yes, satisfied with the end result but that is only after taking the car back to have the antenna re- attached correctly after they failed to check if it was done properly the first time.

Customer Service - 4.5/5.0 -

The communication between the take in shop and the shop that did the work was extremely frustrating, i was told at the end of the day on Friday that they were trying to have it ready, since i couldn't be there before closing , i said i could pick it up Monday morning, they said they would have it back at the drop off location, ready for pick-up Monday morning. Monday morning came and I waited to hear from them, i called around 10:00, they didnt have the car, didn't know where it was, and could find my name in the system, the said they would check on it and call me back, twafter a hour , having not heard from them, i called back, the gave me the numbet of the location where the car was, i called there, they said , they didn't have the car and couldn't find my name in the system, i called back the first location, they told me the car wasn't ready and would be ready later in the day, later in the day it was still not ready and was told it would be at the drop off location at 4:30, i could get there by that time , so i would pick it up there Tuesday morning. Tuesday morning , i drove 1 1/2 hours to pick up the car, it wasn't at the drop off location and was told it would be ready you pickvup later, i finally was able to pick up the car late afternoon on Tuesday. I found after picking up the vehicle that the radio was not working and called the shop to get an appointment to bring it back. The antenna to the radio was not checked after it was put back on, to make certain the radio was working properly , this resulted in my needing to take it back again, get a rental car again, which it seems they did not want to pay for which had to be worked out with a few phone calls between the two repair shops while I waited at the car rental counter....it was extremely frustrating and for me shows lack of professionalism. The actual repair work looks Fantastic, I Am very happy with that part of the service.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Appears Gerber totally set up

Repair Quality - 4.5/5.0 -

I had misfortune of seeking repairs during transition from Natomas to Gerber. There were delays until Gerber personal were set up. Mrs. Farmers and staff did every possible to complete the repairs. Some mistakes were made but overall especially happy with attitude and finished product.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Lack of communication major lack of it. It was a huge headache back and forth with trying to get my car out the receptionist who works at the front desk is not very welcoming The staff looks like they are miserable working when talking and you’re greeted with hi, what can I do for you but in a way where it’s like, Oh great another person coming in through the door there’s no welcome in feeling at all whatsoever. Again lack of communication the work I mean my car door opens. To be completely honest I would never want to do business at your location again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good work, timely

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Can't see the repair

Customer Service - 5.0/5.0 -

Tyi is always great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Tie (estimator) and his team is really nice and professional.I explained my situation and then they understand and help me out. When anyone of my friends need some mechanic I recommend GERBER COLLISION AT NORTH NATOMAS

My Experience - 5.0/5.0 -

I brought my car in 6/20/23 the first day the company changed ownership and my order got lost however once things got situated it took less than a week to get my car fixed and the consultant Tye, kept me updated throughout the whole process and my car came back in better condition. Because of Tye’s customer service I will be back and recommend them to others.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I brought my car in the first day the company changed from Natamos auto body to Gerber auto body and there was a 2 week delay however once the car was officially taken car of it took less than a week and my car came back in better condition. The consultant Tye, who took care of me gave me updates and was very nice.

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

The car took forever,and they never kept me updated on the progress. The window was scratched but they said they would call me when the new window gets in. Also I told the lady my fog light glass broke from the impact and they didn't repair it.

Customer Service - 3.5/5.0 -

Like I said no one kept me informed on the progress

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service, they did an excellent job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Whole process from estimate to final delivery was great. Work was well done too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m very pleased and satisfied to finished the job in timely manner..Job well done.

Likely to Recommend - 5.0/5.0 -

Recommendable to any families and friends

Repair Quality - 5.0/5.0 -

Job well done

Customer Service - 5.0/5.0 -

Job well done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you Ty was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was a pleasure working with Ty Lim

Customer Service - 5.0/5.0

Returned Clean