Gerber Collision & Glass - Salem/4th Street
In operation 85 years.
Gerber Collision & Glass - Salem/4th Street offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair looks perfect. Just wish it didn’t take so long
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick- and efficient
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Too many text messages, no response from text messages I sent, replaced emblems left in the bed of the truck
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Took longer then told
Likely to Recommend - 5.0/5.0 -
Will definitely highly recommend.
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Excellent customer service. Went above and beyond and all of the staff I met was very friendly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
It’s so bad I will advise people to go to another place. I just picked my car up the very next morning I hit another deer and I am not going back to Gerber I am going to caliber Gerber is 0 stars
Repair Quality - 0.5/5.0 -
Communication is horrible. They extend service by ordering defective parts.
Customer Service - 0.5/5.0 -
No communication horrible service manager doesn’t call back
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Service was great. Communication did not match that standard.
Repair Quality - 5.0/5.0 -
My vehicle looked brand new
Customer Service - 3.5/5.0 -
I received a text on Tuesday, July 14 that my vehicle was ready, so called to confirm later that day and was told it wouldn't be ready until later that week and that I would receive a call when it was finished. A couple of days later, I received a follow up text reminding me that my vehicle was ready. So, I spent an additional 3 days in a rental vehicle because of incorrect information, and never received a call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work the car look great
My Experience - 5.0/5.0 -
Very happy with the work and updates on my car. Would definitely use again and recommend others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me updated on the whole process from beginning to end. Very satisfied. Would definitely refer to others and use again.
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
I appreciate you work to repair my saab
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber did a good job and kept me informed throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There are clear marks where paint chipped and was just touched up, the door handle has white crust coming out from under neath it.
Customer Service - 3.0/5.0 -
Customer service was fine
My Experience - 5.0/5.0 -
Deadlines met, clean truck inside & out, excellent communication with regular updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber did a good job. Would recommend to a friend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly, and professional people at Gerber Collision. Our car looks like new. Thank you very much.
Customer Service - 5.0/5.0 -
Super friendly, helpful, and professional.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Work is good. Communication is poor:realistic & accurate timeline estimate is needed (I was told to wait 2 weeks to bring it in after original estimate & that repairs would take 2 weeks - that's 6 weeks I did not have a car); I was told it would & would not need to go to mechanics shop - both, several times; "updates" were received via text but contained no information about what work was being done - only ever-changing finish dates. I felt that because insurance was covering the cost, I, as the car owner, was completely out of the communication loop. Lastly, when I picked the car up after a month in the shop and the air conditioner didn't work ( was workingfine when dropped off)- -- it was fixed while I waited a hour or so - but surely that should have been checked before pick up. Again, quality of actual work was good - communication was poor.