Gerber Collision & Glass - Salem/4th Street
In operation 85 years.
Gerber Collision & Glass - Salem/4th Street offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Things missing
Customer Service - 4.0/5.0 -
Found some things missing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work with good communications.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Definitely 10/10. They are responsive and helpful. I am confident in the work performed and happy with my car.
Customer Service - 5.0/5.0 -
Responsive and helpful.
Returned Clean
My Experience - 0.0/5.0 -
Not a complete job. Lots of of errors. Poorly painted. Poor welding. Kept way too long for the poor finish of job. They completely missed the fender repairs...Just not happy. BUT I was assured that it would be corrected....all of the items!
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Paint run, door not aligned, more items than I want to report about. Ask Paul for a list.
Customer Service - 2.0/5.0 -
No personality from front help. I was surprised that most every Tuesday and Thursday I rec'd a text on progress of repair.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeff was so nice and polite and so helpful when I first went to see them! He explained everything and i felt in good hands! I received texts explaining their progress and when it was ready! Excellent job!
My Experience - 5.0/5.0 -
Efficient, friendly and a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Perfect repair except it took a little longer than expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Precise and quality of work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so nice and professional
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It looks great and I appreciated the constant updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The front desk gal (I’ll call her the boss because she’s that good :) ) was so good to answer my text and calls. The GEICO/Gerber man was also terrific The car feels great to drive and I was happily floored when they said the repairs are for then life of the car!!! I will shout from the rooftops how great this experience was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gal at the front desk was exceptional and I enjoyed my interaction with. I think his name is Greg when picking my car up.
Customer Service - 5.0/5.0 -
very friendly, knowledgeable and understanding of my need for extra communication and making sure all was OK since this is my first rodeo in dealing with them
Likely to Recommend - 5.0/5.0 -
Deff recommend
Repair Quality - 5.0/5.0 -
My car looks amazing thank you all so much I hate that it felt like forever but I’m glad I got my car back and it’s beautiful
Customer Service - 5.0/5.0 -
Great car was amazing
My Experience - 0.0/5.0 -
The passenger side mirror is now broken and there is a missing piece on the driver side door that is causing air to come inside the cab
Likely to Recommend - 4.5/5.0
Repair Quality - 2.0/5.0 -
The work looks good, but there was a little panel piece that’s missing on the driver side that goes in front of the mirror and then the passenger side mirror flips up for some reason now and is broken