Gerber Collision & Glass - Somerville (Al)
In operation 85 years.
Gerber Collision & Glass - Somerville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everybody was very nice and the communication was great, even though we had some setbacks out of gerbers control, they did everything in there power to make the process as seamless as possible!
My Experience - 5.0/5.0 -
They kept us up to date on entire procedure
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Attempting to discourage all who will listen
Repair Quality - 0.5/5.0 -
Brought truck for right rear quarter panel and bumper repair. Told easy job will be less than 2 weeks. Over 3 weeks later got a call from manager, wanted me to pay $200 over deductible amount because they had to sand concrete off side for painting, stated they would not guarantee paint job unless paid. I agreed on phone, when I got to shop the following Friday I looked at truck and saw tan paint all over wheel wells, running boards, tire, rim and plastic piece on quarter panel. I asked what happened, stated I dropped it off like that. They later produced photo they took that day, with paint on it, but it was taken that day, manager tried to get me to believe that was when it was dropped off, called BS and looked at date stamp on photo which revealed it was Friday, Manager stated Friday he would make it right. Monday I showed up and truck still covered in paint, manager stated it was our fault, he showed me a picture of when estimate was done, it showed some mud but no paint all over tires. He then stated I must have went through the same paint twice. Bottom line they still charged me an extra $200 to fix now I know was there crap, somebody from shop drove that truck somewhere and company won’t own it!!! Crappy leadership, lose your integrity for $200??? I am making it goal to make sure they lose more than $200 for deceptive and lack of integrity. I should have wrote down mileage and had look at it when I dropped if off and a lot of pics. down mileage, just to thrown in, manager showed pic of odometer with it’s current mileage stated that was miles when dropped off, guess what that photo was date stamped Friday when I examined it, he blatantly lied, he took those photos after my complaint and tried to put them off as when dropped off. I am considering contacting a lawyer? Horrible
Customer Service - 0.5/5.0 -
See previous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent setvice
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
They went above and beyond to make me feel comfortable. My car looked great after the work was completed. They were so kind to bring the car to me when they were finished. Great Team!!
Likely to Recommend - 5.0/5.0 -
Great team to work with
Repair Quality - 5.0/5.0 -
Very kind went above and behind. Work was great quality.
Customer Service - 5.0/5.0 -
Kind and sweet
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so nice and helpful. I loved how they keep us informed all along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The company does excellent work and takes pride in what they do. Every employee I had contact with was friendly, knowledgeable, and honest with us from beginning to end. They kept us well informed on where our vehicle was in the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
As much as we don’t love accidents, Gerber took care of all the work for me. I’d be happy to recommend Gerber to my friends/family and colleagues.
Repair Quality - 5.0/5.0 -
They did an excellent job getting me back on the road after my rear-end collision. Great service and impeccable quality.
Customer Service - 5.0/5.0 -
Hands down the best customer service I have received in quite sometime. They communicated every step of the way and kept me in the loop during each stage of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the receptionist Taryn through the estimated repair time by Billy Brandon I was informed of the of the progress. When I was informed that my vehicle was ready to be picked up I was amazed by the work performed total professionalism.