Gerber Collision & Glass - Spokane/55th Ave.

4.9 (4,074reviews)
96%
3014 E 55th Ave,  Spokane,  WA  99223

Gerber Collision & Glass - Spokane/55th offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,074)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff were widely described as friendly, professional, and knowledgeable. Customers also appreciated added touches like vehicle cleaning and assistance with rental car coordination. A small number of customers noted areas for improvement directly in their feedback, including occasional delays, inconsistent communication, and isolated quality concerns on specific repairs.
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"... delivered my vehicle to my home when it was done. The repairs to vehicle exceeded my expectations. I received notices of the progress and it was completed ..." Read more
"The repairs were done professionally, completed earlier than the estimate, and both people I interacted with ..." Read more
"Gerber went above and beyond to repair my truck!"
"Bumper was not aligned right and when I took it back they had to do it 2 times . Not impressed."
"Our Dodge Charger looks absolutely amazing - totally satisfied"
"Repair was great BUT it took way too long"
"Excellent. Hit the bid exactly, and the car was done early - unheard of in all my years of prior repair work. Gerber will get all our business."
"Not even close. It was 3 weeks late"
"... expectations. I received notices of the progress and it was completed before the projected deadline. Thank you to your wonderful team." Read more
"Three days early."
"... customer service is communication! We appreciated the frequent text messages sent out explaining the timeline of the repair process as well as being provided with ..." Read more
"They did a great job on My Car and their communication was outstanding. I would highly recommend."
"Daily text contact with updates."
"It wasn't great. I never got any phone calls to give an update or let us know how things were going. I had to call ..." Read more
"... me was great . For someone like me who has anxiety you always were quick in your responses and you took the time to explain in detail what was going on . ..." Read more

My Experience

I just received my car. 3 day early (yeah). So far everything looks great and is working great. Mark did a great job keeping me informed with updates!👍👍

My Experience

My car looks brand new after the repairs! Mark explained carefully everything that was done. We're very happy with the work that was done.

Likely to Recommend

I already have recommended them to friends.

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Returned Clean

My Experience

They were very professional, kind and very helpful. I'm glad that they helped me fix my car. They're a very caring group of people

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My Experience

100% satisfied and impressed with the repairs on my truck. The ease of getting my truck in for service and the communication throughout the process exceeded my expectations. Thank you and the entire team!

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Returned Clean

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So communication issues

Returned Clean

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My Experience

Absolutely the best experience we have ever had. From the moment we stepped in the front door, where we encountered Chris with her welcoming smile we knew everything would be fine. We appreciated the efficiency of the text updates, the professionalism of the staff and the welcoming environment and employees.

Likely to Recommend

Everyone we encountered and the whole experience was very professional.

Repair Quality

Customer Service

professional, friendly, organized

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Repair Quality

Mixed feelings, the staff appeared nice and polite, and the window is replaced. The interior was cleaned up as far as glass and that is good. However the scratch on the door, they were able to buff out, great right, but then it appeared as though more than the door was done, and more on the side of the truck, but there was obvious buffing residue at the end of the box, and even my wheels were cleaned, but on one side? That part was unnecessary in my opinion. The fender and the door would have been more than enough, I only hope that was a one off situation, being that it is a work truck. The window works fine and the scratch is gone, all other work seemed useless. I do appreciate the service staff and the exterior clean up looked nice enough but if more than the scratch was going to be done it world have been nice if the complete presentation was done, or maybe only what was required.

Customer Service

Returned Clean

My Experience

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Returned Clean

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Your team on 55th street was awesome. They went beyond expectations. Thank you all!

My Experience

repair looks great. staff were so helpful!

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Returned Clean

My Experience

Wonderful people, Very professional! When I picked up my car it looked brand new. When I got in my car it was completely cleaned from top to bottom, it was completely detailed. I would definitely recommend their service 🥰

Likely to Recommend

I would definitely recommend your services, they exceeded my expectations

Repair Quality

My car looks like new, I am very pleased with the work they did. The entire staff was friendly and accommodating. I would not hesitate to recommend this service. Thank you 😊

Customer Service

Wonderful experience, my car looks like new😊the whole staff was very helpful and accommodating. I will not hesitate to recommend their services.

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Returned Clean

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My Experience

My Experience

It was the best experience and the service was great. The person that did the service rates a 10. They were willing to ensure we had our vehicle when we needed it.

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Repair Quality

Great work and outstanding service.

Customer Service

Same

Returned Clean

My Experience

Great staff, so helpful during this process along with quality woman’s quick service. I highly recommend this business.

Likely to Recommend

Absolutely recommend this shop!

Repair Quality

Terrific customer service, great work on the car! I will use them again if I need help!

Customer Service

Friendly and kind - so helpful from beginning to end!