Gerber Collision & Glass - Spokane/55th Ave.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent experience!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tom did a great job from start to finish. Was kind and caring about the repair, and was done promptly.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience and the repair work is excellent!

Customer Service - 5.0/5.0 -

Great!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I would never recommend Gerber after this experience. The communication was poor from the beginning and the car was not repaired to our satisfaction. There are several dings / chips in the paint that were not there prior to the repair. When my husband brought this to Gerber’s attention, the manager agreed that it had not been fixed or painted completely and that the paint needed to be blended further back. I just received a call back from Gerber that fixing the issue would not be covered and it would be out of pocket. This is completely unacceptable and unsatisfactory. We trusted Gerber to repair our car’s damage to its prior state, which they did not. To now “make us whole” should not be done at our expense due to the poor quality of their initial work.

Customer Service - 0.5/5.0 -

I felt the communication during the entire experience was poor with partial information. For example, when I asked if the door would be repaired or replaced, Kylie gave a vague response and never followed up with the actual outcome once it had been decided. Timelines were also vague. Then, when I picked up the car from Gerber, I was told by Kylie that any score under 10 on the survey I received would be a reflection on her, essentially bullying me to not complete the survey because I didn’t feel I could honestly evaluate the service I received.

My Experience - 5.0/5.0 -

Good service even though my insurance was kind of terrible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience with Gerber Collision was excellent from reception to completion. I was kept informed of progress, the work was completed ahead of schedule and is undetectable.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciated the professionalism of everyone who helped us. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kind, courteous, prompt and attention to details. Things I appreciate from a company and Gerber Collision proved themselves to be all of the above. Thank you for fixing up my truck, it’s flawless! WM

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Tom was very thorough and Great To work with. He explained the entire estimating and repair process, and kept his word. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very happy with the quality of work. Communication of updates and status was very good. I would recommend Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is the third time I’ve had a vehicle there and I would recommend it to all my friends

Repair Quality - 5.0/5.0 -

They kept me informed on what they were gonna do to the car and did an excellent job of repairing it. I am very satisfied.

Customer Service - 5.0/5.0 -

The same as the other comment, I am very satisfying

Returned Clean

My Experience - 5.0/5.0 -

Great work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good communication

My Experience - 5.0/5.0