Gerber Collision & Glass - Spokane/Francis Ave.

4.8 (4,813reviews)
98%
1627 E Francis Ave,  Spokane,  WA  99208

Gerber Collision & Glass - Spokane/Francis offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (4,813)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting flawless repairs, perfect paint matches, and vehicles returned cleaner than expected. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently commended, with numerous vehicles completed ahead of schedule. A few customers noted delays due to parts availability or programming issues, and one mentioned dissatisfaction with a color-match result and difficulty reaching staff for resolution. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
Select to learn more
"... could give them a number higher than 10, I would. They took all the stress out of the situation. They were professional, kind, funny and caring!" Read more
"the vehicle looks and drive like it did before the accident!"
"... an accident my dealings with Gerber were superb! The repairs exceeded all of my expectations to include a near perfect paint match. Highly recommended!" Read more
"Awesome company and service. Friendly, professional, helpful and they do excellent work!"
"... vehicles repair. The pick up process was smooth and the staff were extremely friendly. We will definitely return to Gerber collision in the future with our vehicle ..." Read more
"extremely communicative, worked hard to inform us of changes, delays, and the status of repair."
"I received text messages on every step they were doing I liked that"
"I really appreciated the Tuesday and Thursday updates. Everyone was very kind and helpful throughout the ..." Read more
"excellent work and excellent service! i am thankful for the regular updates you sent, too!!"
"... car on the outside. Great job and was done quickly! Customer service and communication was excellent!" Read more

Likely to Recommend

Repair Quality

Customer Service

Thank you so much..

Likely to Recommend

Repair Quality

The staff is professional friendly and has great communication

Customer Service

They were accommodating and endured that we were well informed every step of the way

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great staff excellent outcome thank you

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Gerber Collision went the distance making this bad experience go so smoothly. I appreciated the friendliness and the transition from dropping my car off and having the rental car right there and ready to go.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fast easy to deal with above and beyond

Likely to Recommend

Repair Quality

Everything so far is good I don't foresee any problems

Customer Service

Likely to Recommend

Repair Quality

Your company did a terrific job. I think they should have replaced the right exhaust tip to match the new one.

Customer Service

I feel they were great and very friendly.

My Experience

The repair work was flawless. The staff made everything easy for me and kept me updated on progress. Thank you very much for a top notch job.

My Experience

We are very happy with the job Gerber collision did repairing our vehicle. Thank you for doing a great job! I would definitely recommend you to family & friends.

Likely to Recommend

I would definitely recommend Gerber to my family & friends. They were very efficient.

Repair Quality

They did an excellent job repairing my car. Thank you!

Customer Service

Very friendly & helpful staff.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Depends on if they address the rear bumper. Not sure what steps to take

Repair Quality

The rear bumper doesn't match up correctly

Customer Service

Friendly

Returned Clean

My Experience

Outstanding service and great customer care. Their attention to detail was paramount on all aspects of the repair. My truck looks stellar again. I will definitely be referring my friends and family to Gerber Collision and glass.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Best repair shop in town

Repair Quality

Excellent repair job

Customer Service

Excellent repair jon

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience