Gerber Collision & Glass - Spokane/Francis Ave.

My Experience - 5.0/5.0 -

They kept us updated, and the car was spectacular when we picked it up!

My Experience - 5.0/5.0 -

So far so good, the Gerber guys were great!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Perfect, nice friendly employees

My Experience - 5.0/5.0 -

All staff at Gerber are amazing! Great customer service and a great job on fixing my car up and looking shiny and new again! Just thank you to all staff who made the process smooth and the car looking good again! You all are amazing! May your days be filled with joy!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the work that you have done and recently did. Thank you

Customer Service - 5.0/5.0 -

Completely… outstanding work and very satisfied. Thank you 👍

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They were great to work with and did a very nice job looks perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Am very happy with repairs. Stacey and his Team did a great job!. I picked up vehicle on Thurs. On Fri. Truck had a bad leak from gas tank. Do not believe it had anything to do with Gerber repairs but am waiting for repair shop to confirm.

Customer Service - 5.0/5.0 -

Outstanding !

Returned Clean

Likely to Recommend - 0.5/5.0 -

Due to the quality and workmanship done to my car I would not recommend Gerber Collision to any one needing their car or truck repaired.

Repair Quality - 0.5/5.0 -

If I am solely basing my experience on just the quality of the work Gerber collision did I am giving them a 1. After I talk with my insurance company about hw to handle this the car will be going back into a shop to be repaired correctly. To begin with the obvious 1. None of the panel lines are correct they are off as much as 1/8 to 1/4 of a inch. 2. The new headlight assembly is forced into place and not sitting correctly because the replacement fender is not the correct fender and forces the headlight to be pushed out not sitting where it is supposed to be. 3. The radiator core support should have been replaced or at the very leased pulled out about a 1/4 of a inch this is the reason nothing lines up square and they tried to correct this by loosening the other fender and door to line everything up but really just making it impossible for things to come together properly. 4. The hood was repaired instead of replaced which is fine I agreed to repairing the old hood since there was not another OEM hood that we could find. The repair itself looks good, but they just re-shot the hole hood without simply priming the hood or fixing the rock chips in the hood. Paint is already chipping off the hood. The whole hood needs to be fixed and repainted. 5. There is a main ground strap that is to be hooked to the hood hinge and bolted to the frame of the car it is not there it is missing. This car is a 2003 Mustang Cobra that I paid 40k for this is not some 2003 Mustang GT worth 6K. It is obvious just from 1st glance that this car was in absolute perfect condition besides the needed repairs from the accident. I am at a loss for how this car was handed back to me and it amazes me that anyone that is in charge of a body shop could let this car be given back to a customer as being done right. I assure you this is not me just being very picky because this is my car. I have had two other professional body shops look over the car and they completely agree this was a horrible repair job. The car needs to be fixed correctly and frankly I am not sure what to do next. Country financial did a great job getting me into a rental car and taking care of paying Gerber collision, but Gerber collision dropped the ball big time on this car. If needed I will be seeking legal representation to handle this for me.

Customer Service - 1.0/5.0 -

just read the comment on the first question

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paint was phenomenal on the vehicle

Customer Service - 5.0/5.0 -

Excellent service and very informed the whole time

Returned Clean

My Experience - 5.0/5.0 -

Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Loved the frequent communication on the progress. The staff was very friendly and seemed to be genuinely concerned.

Customer Service - 5.0/5.0 -

See question 1. 😁

Returned Clean

My Experience - 5.0/5.0 -

Repair was fast and professionally done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very fast and quality work

Customer Service - 5.0/5.0 -

Very professional and courteous

Likely to Recommend - 5.0/5.0 -

2nd time at Gerber and I am still very impressed

Repair Quality - 5.0/5.0 -

Gerber was very helpful in keeping me updated and the process was quick.

Customer Service - 5.0/5.0 -

The intake person at the front desk was very helpful with the check-in process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good communication and nice clean car

Likely to Recommend - 5.0/5.0 -

Already have recommended.

Repair Quality - 5.0/5.0 -

Stacy and staff are always helpful and courteous.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Poor communication Manager never there

Customer Service - 0.5/5.0 -

Have Human Resources call me. 509-599-9945

Returned Clean