Gerber Collision & Glass - Spokane/Francis Ave.
Gerber Collision & Glass - Spokane/Francis offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just wondering if the oil was changed or just reset
Customer Service - 5.0/5.0 -
That’s y I picked u all bcuz of your greeting and kindness. I never even heard of Gerber til I saw the sign.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was really nice and helpful
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I can not express how dissatisfied I am with the results of the repairs done to my vehicle. The coating applied to the lower rear portion of my truck bed is not even close to matching the rest of the truck. I expressed my concern to Stacey Beauchamp when I went to pick up the vehicle 10 days ago. I was told at that time he would look into getting my issues resolved. Since then I have made several phone calls to Stacey each time being told he is speaking with his manager about the problem but said manager is unavailable and in meetings. I have yet to get any answers on how the mis matched repair can be fixed and am beginning to get very frustrated.
Customer Service - 0.5/5.0 -
Have made several contacts with Stacey and told him would get back to me yet I have never received a phone call. I was never told there may be an issue with matching the repair before any work was done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber collision was excellent at communicating and providing updates about my vehicle’s repair. The pick up process was smooth and the staff were extremely friendly. We will definitely return to Gerber collision in the future with our vehicle needs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and on time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work done was perfect
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done. Appreciated the weekly updates regarding the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
level 9 however for the length of time it took for completion between orders for parts the arrival s. 30 days seemed long but level 10 for a job well done.
Customer Service - 5.0/5.0 -
Appreciated the weekly updates regarding repairs & friendly service & personnel.
Returned Clean
My Experience - 5.0/5.0 -
Good communication throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every person I dealt with went way above what I expected. The work was completed when they said it would be and absolutely perfect. When I picked the truck up, it was spotless inside and out. Thank you everyone, for the great work and smiles.
My Experience - 5.0/5.0 -
Would have liked a better timeline of completion. I didn’t know if it would take 5 days or 10…even an approximation would have been good.
My Experience - 5.0/5.0 -
Fast courteous people and service
Likely to Recommend - 5.0/5.0 -
Second time using this repair facility and very satisfied
Repair Quality - 4.5/5.0 -
Everything went well from appointment to completion. Fast courtesy service and vehicle looks great.
Customer Service - 4.5/5.0 -
Customer service was friendly and helpful throughout the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love it
Customer Service - 5.0/5.0 -
The best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Katie and Claudia for making the whole process so seamless. I will definitely recommend Gerber to everyone
Customer Service - 5.0/5.0 -
Thank you Gerber for the awesome service. Big shout out to Katie and Claudia, they made the process so seamless. I will recommend Gerber to anyone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
110% satisfied
Returned Clean
My Experience - 5.0/5.0 -
Keep up the good work! Very well informed never had to call on progress. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication- loved the texts saying started this or that - gave me an idea where it was in process. Would use again if ever needed.
Customer Service - 5.0/5.0 -
Nice ladies at desks
Returned Clean
My Experience - 5.0/5.0 -
Repair looks great and Katie was great to work with. Would come back again just hope I never have to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely recommend them.
Repair Quality - 5.0/5.0 -
They did a great job. Very happy with the results. Not only did they repair
Customer Service - 5.0/5.0 -
Very happy with the repairs but the personnel made the whole process very easy for me. Also did the exterior of the car sparkle but the interior was beautifully cleaned.