Gerber Collision & Glass - Spring (Tx)

4.9 (198reviews)
98%
23018 Aldine Westfield Rd,  Spring,  TX  77373

In operation 85 years.

Gerber Collision & Glass - Spring offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (198)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via calls, texts, and personal interactions. The automated text messaging system is particularly valued for keeping customers informed. Timeliness is generally strong, with many repairs completed on schedule or even ahead of time. While a few customers experienced minor delays due to parts availability or needed follow-up visits, the overall experience remains highly positive with customers expressing loyalty and willingness to recommend the shop.
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"The customer service is Amazing. The receptionist is very nice and friendly."
"Customer service was amazing"
"Fast and friendly service! The team went above and beyond!"
"Best collision repair experience I've ever had Thanks very much for the timely repair, great pricing, ..." Read more
"Finished much earlier than expected."
"Fantastic customer service and they had repairs done faster than estimated"
"Before which was perfect"
"Three days they said and three days it was."
"Originally said it would take a week but till 2 weeks. But they got it done the right way"
"I think their text message updates during the time they had my car were priceless!!!! They have set ..." Read more
"a text every morning as work progresses."
"Love their text message system"
"They kept me updated with calls and messages and gave me an estimated completion date when I dropped ..." Read more

My Experience

The folks here were great and very professional. They answered my questions thoroughly and made the process easy!

My Experience

They were professional and did what they could to help me.

My Experience

Very good job

Likely to Recommend

Repair Quality

Very good job

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Great customer service, everyone was friendly and welcoming. My vehicle was ready early too and the side it was hit on looks perfect. 100/10 recommend

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Repair Quality

Customer Service

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Repair Quality

Great experience at all levels. Friendly and made every step along the way I was updated. When I got my truck back - I was very happy with how great my truck looked - brand new! In my opinion - fantastic collision shop. I would highly recommend this shop!

Customer Service

Returned Clean

My Experience

The front receptionist made my day. She was so friendly and that wonderful smile.

My Experience

I am very pleased with the service that I received. The staff stayed on top of everything and communicated with me. Wonderful all around service!

Likely to Recommend

Repair Quality

Fantastic!

Customer Service

Customer service is top-tier! Very helpful and informative. My vehicle was fixed in no time.

Returned Clean

My Experience

The staff from start to finish were very helpful and courteous and transparent throughout the whole process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you all good job 👍

My Experience

They got my car back to me sooner than I thought. Very professional

Likely to Recommend

My colleague needs to fix his vehicle’s body. He was actually amazed when he saw my repaired vehicle. He is going to visit soon.

Repair Quality

Although the vehicle repair took about four days longer than initially expected, the work was absolutely flawless. They fixed it so beautifully that it looks like a brand-new car. Also, when I had trouble getting in touch with at-fault's insurance company regarding the rental car, they stepped in to ensure I could use one and kept me promptly updated on the repair status throughout the process. John, Kendall, and Vanessa at this branch were all incredibly professional.

Customer Service

When I had trouble getting in touch with at-fault's insurance company regarding the rental car, they stepped in to ensure I could use one and kept me promptly updated on the repair status throughout the process.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I received my car. Thank you

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Repair Quality

Customer Service

My Experience

Pleasant service

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Repair Quality

Customer Service

My Experience

I used to come here before y’all owned it and it was with LMC and it’s still just the same. Everything is done quickly and a great job. It’s the only place I’ll go to.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very good service.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Fast and friendly service! The team went above and beyond!

Customer Service

Very down to earth and explained everything so well

Returned Clean