Gerber Collision & Glass - Springfield/Fullerton

4.8 (380reviews)
98%
7640 Fullerton Rd,  Springfield,  VA  22153
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In operation 85 years.

Gerber Collision & Glass - Springfield / Fullerton Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Genesis
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (380)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was largely commended, with many vehicles completed ahead of schedule. A few customers noted areas for improvement directly, including occasional parts delays causing extended repair times, isolated quality control concerns such as loose components or alignment issues upon pickup, and infrequent communication gaps. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... with the repair quality and customer service. The headlight failed on the same day I picked up the vehicle. Despite returning as instructed, the issue was not ..." Read more
"Professional from start to finish and car looks brand new."
"I work was done flawless. It was like a new car. So pleased with the beautiful work that your staff ..." Read more
"Outstanding customer service team, high quality work, fair prices. I have brought multiple cars here and am always fully ..." Read more
"Used you several times in the past with mixed results, but I won't be coming back for any more work in ..." Read more
"The car was early. We were very happy with the car being ahead of schedule!"
"... kind, professional and knowledgeable. My car was delivered on the exact day as promised. That never happens with body shops so I was very happy!" Read more
"No. The vehicle was returned with a faulty headlight and required multiple return visits before the issue was resolved. I also later discovered ..." Read more
"... turned out to be a great experience with Gerber. My truck was ready for me to pick up 2 days early. It looks great and I'm happy with the service and ..." Read more
"4 day delay due to part availability"
"We were notified almost daily of where our car was in the process. This communication was great."
"I received regular, honest updates throughout the repair process, including information about parts orders, any delays, ..." Read more
"I appreciate the staff for always communicating with me regarding the repairs on my car. The staff was very personable, respectful, ..." Read more
"Convenient and the texts about the repairs progress were great. I knew what to expect and was very well informed about the repairs and ..." Read more
"Car was done but I was not contacted. Text messages were inaccurate."

My Experience

Yes, it was very nice. You have very nice crew. We all nice. They took care of us very well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication, and status updates on the progress of my repair-thank you Rachel! The repair work was excellent as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Roquia was very patient with me and very fantastic

Customer Service

Every body was very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work was never performed a standard. There was a slight damage to the hood requiring the entire hood to be repainted/clear coated. After bringing the car home in the shade in our garage, I could see where there were several bubbles or specs in the clearcoat. I return the car to Gerber And they said that they had repaired it however, when I got home, I still found specs or slight bubbles in the clearcoat.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I was warmly welcomed with a smile and received excellent customer service at Gerber Collision & Glass on Fullerton Rd in Springfield, VA when I brought in my car for repairs. Throughout the process, the staff kept me updated on my car’s status by phone and text until the work was completed. Overall, it was a wonderful experience—Gerber Collision & Glass truly knows how to make their customers feel valued. Kudos to the entire team!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone is very helpful especially Rachel. She’s so sweet, kind and very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outstanding job work completed by professional workers...!!! Great customer relations with excellent service!!!

Customer Service

Outstanding!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Daniel my estimator was wonderful - very professional. Also Raquel was very friendly and greeted me kindly upon entering the shop. Very satisfied and the craftsmanship is impeccable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Enjoyed the update communication and the great job.

Customer Service

Everyone in the process was extremely courageous and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process was done extremely quickly and efficiently. The staff were very helpful and responsive to my situation. I highly recommend Gerber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for your kind work. God bless you all.

My Experience

Likely to Recommend

Repair Quality

I had a great experience, the staff helped me through since the beginning. Amazing people

Customer Service

I had a great experience, the staff helped me through since the beginning. Amazing people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work and completed on time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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