Gerber Collision & Glass - Springfield/St Louis St
Gerber Collision & Glass - Springfield/St. Louis St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My husband and I were very pleased with the result of the body work done on my car. Matthew was very professional in dealing with us and efficient with communication and assistance. We will highly recommend Gerber Collision and Repair.
My Experience - 5.0/5.0 -
We had a horrible hailstorm and they were (and still are) totally overwhelmed with a massive amount of vehicles needing repairs. In spite of this, everyone was super nice and helpful. Repairs look great! Very pleased!
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
Looks like new again.
Customer Service - 5.0/5.0 -
They were extremely busy dealing with a widespread serious hail storm damag, but always took time to answer all questions and keep us informed.
Returned Clean
My Experience - 5.0/5.0 -
Great service and wonderful repair job. I couldn’t be more pleased. Cameron Suarez and Penny Cutbirth were outstanding in taking care of me from start to finish. 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Timely, efficient and priced right come to mind. Good experience all around. Thanks to Joe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall good experience with no sticker shock.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I think this depends on how this quality issue is reconciled.
Repair Quality - 1.0/5.0 -
Our car leaked in multiple places the day after we got it back from rain (the roof was replaced). I had to call 5 times and we emailed twice before we were able to get in touch with anyone to address it. It has been in the shop for over 6 weeks and now we have no idea when we will get it back and if it will truly be fixed.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It’s a long way from being finished! Interior is dirty, inside is full of shop dust. Headliner is full of dirty handprints. Two paint chips not fixed near windshield, broken light lense never got replaced, paint looks so heavy just shy of running, over spray on rear bumper and rear quarter never got buffed out. Interior windshield and windows are full of glue/adhesive and shop dust in places. Car was picked up two hours ago and these are things that have come to my attention so far. Being that is was there just shy of 6 weeks I was expecting it to be in better condition. It’s still not completely finished as a window unit needs to be replacd along with the rear light lense. You have all been great to work with as far as being transparent in work that was being done. I hope when I bring it back this can all be taken care of in a timely manner. Thanks for allowing me to share my feedback. Jill
My Experience - 0.0/5.0 -
The car was left out in the rain with a broken sunroof and windshield. It smelled like it and there was visible water marks as well as the seats being wet when we drove it home. The car was a different shade of white with the side mirrors being 2 different shades of black. The passenger door panel was left matte looking rather than polished like the rest of the car. There is an inside screen that shorted out from water getting inside. There was damaged trim inside the vehicle that was also due to water and environmental conditions. Most of the glass had been vacuumed out. We were told the vehicle would be ready Friday. We told them we would be there Monday and were told that was ok. We called Monday about picking it up and were told it wasn’t ready. We had to wait until Tuesday afternoon with the expectation of us taking it to another gerber collision to have final sunroof repairs and said screen repaired. We called the gerber collision we were referred to and were told they would get info on the parts needed and call me back the same day. We never did hear back.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Always had good work by this crew and thank you for everything Mr mathew and team
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Five star service. Prompt and accurate communication.
Customer Service - 5.0/5.0 -
Best people make a difference. Raises to all.
Returned Clean
My Experience - 5.0/5.0 -
Other than the miscommunication with the insurance company everything went well. My car looks good and overall I am very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall, I am very happy with the work that was done. I think the car could have been cleaned a little better. But overall I am satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They handled all the insurance stuff and did a great job restorting our truck.
Customer Service - 5.0/5.0 -
Everyone at the local shop was great. Knowledgeable, kind and caring.
Returned Clean
My Experience - 5.0/5.0 -
Great services- my jeep looks great! Excellent work.
Likely to Recommend - 5.0/5.0 -
I tell everyone how great this shop is!
Repair Quality - 5.0/5.0 -
Great Service - workmanship is the best customer service is the best! Communication is the tops in the business! They keep you informed of status of your vehicle. They tell you exactly how it is. They don’t lie to you.
Customer Service - 5.0/5.0 -
Great!!!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have, actually!
Repair Quality - 5.0/5.0 -
We were so impressed with the amazing job that was done on our car. It was very badly damaged and it looks so gorgeous! We are so grateful.
Customer Service - 5.0/5.0 -
We were informed every step of the way with great friendly service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for getting us back on the road! Joe was very communicative
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Gerber to anyone! I especially appreciate the shop people that physically work on the cars! The work on my car came out amazing! The front desk and estimators are great too!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
My Son’s hail damaged Jeep is going in for repairs next. Hopefully they have a good replacement top soon.
Repair Quality - 4.0/5.0 -
Staff is very friendly and professional. The text link to track my vehicle was never updated, but I returned at the end of the day of repair and it was completed. Repair was perfect. Thank you
Customer Service - 5.0/5.0 -
The people are great.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend. The positive customer service at the front desk and quick service were great!
Repair Quality - 4.5/5.0 -
There was some confusion at check in regarding my appointment. I also received multiple text messages with the wrong timeframe information. Great job getting my vehicle repaired quickly! Repairs look good!