Gerber Collision & Glass - Sulphur

4.9 (824reviews)
99%
4105 E Napoleon St,  Sulphur,  LA  70663
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In operation 81 years, 4 years at this location.

Gerber Collision & Glass - Sulphur offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (824)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout highlight, with customers appreciating regular twice-weekly updates that kept them informed throughout the repair process. Timeliness was another strong point, as numerous vehicles were completed ahead of schedule, often days or even weeks earlier than estimated. The professionalism, friendliness, and courtesy of the staff were frequently mentioned as key positives. A few customers noted minor concerns such as cleanliness of the vehicle interior after repairs, missing items, and occasional delays in parts availability, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... can thank you thank you thank you and by the way my truck looks amazing I didnt get a chance to tell the technician how much of a GREAT job he did so ..." Read more
"... and they kept me informed every step of the way. They did an excellent job on my vehicle, and I couldnt be happier with the results. I would definitely ..." Read more
"... to work with provided every other day updates and a flawless job repairing my 2024 Ford expedition." Read more
"Gerber collision top Tier! They made entire process super easy, and the communication was always clear and ..." Read more
"... helped every step of the way and kept well informed. The work was completed quickly and looks great. I couldnt have asked for better service." Read more
"Text updates stated it would be ready June 20. It was actually ready a week earlier on June 2. Employees were curtious and answered ..." Read more
"11 days before the scheduled time"
"yall finish 5 days or so earlier than what yall originally expected"
"... good at keeping me updated on the work progress and they actually had my car ready 2 weeks earlier than expected. The only complaint I have is I keep my car CLEAN. ..." Read more
"Turn around was faster than what it was estimated for the job. Repairs, look just as good as factory condition."
"... my SUV was amazing. I love the customer care and the communication was stellar and makes me want want to use there service again if I ever need them again." Read more
"... with my insurance adjuster and rental car company. They kept us up to date with every step of the way! Would highly recommend Gerber to anyone who finds ..." Read more
"... goes the extra mile and do what they say theyll do. Thank you for the updates and taking the time to check on how I was feeling after the accident." Read more
"... and very efficient! Everything was done quickly and they stayed in communication throughout it all. Highly recommend them. ." Read more
"... done to my truck and the speed at which it was done. They stay in touch with You the whole time and give updates everyday. If I am ever in a wreck again I ..." Read more

Likely to Recommend

Repair Quality

Very easy to deal with and kept me informed and up to date on my repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everyone I spoke to was very kind and very nice and very helpful. They kept me informed with the progress of the process and my vehicle was even ready before the promise day. I was very very satisfied and would recommend them to anyone and I would use them again if I needed to.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were friendly and attentive. I was given a detailed summary of the repairs needed with fifteen minutes of arrival. They also called regularly with updates. I would use Gerber again and would recommend them to anyone needing bodywork.

Likely to Recommend

Their service can’t be beat!

Repair Quality

The area repaired shows no sign of damage—looks brand new!

Customer Service

Their service is top notch. All staff members were courteous, informative, knowledgeable, and helpful. I would use Gerber over and over.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me well informed about my car, thanks

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would absolutely get my vehicle repaired here again! My car was fixed in a timely manner and they handled everything for me with the insurance. My car looks great! 10/10

Likely to Recommend

I will be doing business with them whenever in need! They made it easy, thank you.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There teams very good very friendly and job very good thanks soo much

Likely to Recommend

Repair Quality

Customer Service

Thanks

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Mrs Dedra always made me fill assured my vehicle was in the best hands at Gerber.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful customer service! Very fast from start to finish and we’ll definitely recommend them!

Likely to Recommend

Repair Quality

From start to finish, Gerber kept me updated throughout the whole process and was VERY fast!! The customer service was incredible as well and made everything so easy on our end. We will forever recommend them!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

excellent service and got the job done quickly. very thankful to have my jeep repaired by you guys. thank you so much!

Likely to Recommend

I have already recommended ya’ll.

Repair Quality

Professional and kindness !!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

great customer service!

Likely to Recommend

Repair Quality

Very great job!

Customer Service

Very good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I will never use anyone else when I need auto body repairs.This is our third time, unfortunately, and this experience was just as great as the other two. It’s the phone calls twice a week to let you know how things are going that I like. No guessing where your auto is in the process. Thank you Gerber Collision & Glass in Sulphur, I am a customer for life!

Likely to Recommend

Repair Quality

I would recommend Gerber Collision & Glass in Sulphur to anyone needing auto or glass repairs.

Customer Service

Customer service is a the best I’ve ever experienced.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication throughout the the entire process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very friendly and did super job on my repairs. Highly recommend for your repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work

Likely to Recommend

I have talked to my family and friends about this place

Repair Quality

So friendly and fast to get my car back

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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