Gerber Collision & Glass - Tempe/University Dr

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Working with Paul Bradford is a pleasure. This is the 3rd time my family has used Gerber and Paul is one of the main reasons. He is patient, explains what is needed for the job and gives straight answers. The work was well done and on the time schedule he gave us. ,

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great job.

Repair Quality - 5.0/5.0 -

I only pick 10 because it is the highest score.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

While I sincerly hope that I don't need your services again, you would be my first choice.

Repair Quality - 5.0/5.0 -

I only pick 10 because there isn't a higher score.

Customer Service - 5.0/5.0 -

Again, a very professional staff.

Likely to Recommend - 5.0/5.0 -

I was very pleased both with the work and the service we received from Paul, I will definitely recommend Gerber to friends and family!

Repair Quality - 5.0/5.0 -

I have a car with a 3-stage paint and was very worried wether it would match & they did a wonderful job & my car looks GREAT!

Customer Service - 5.0/5.0 -

Paul Bradford was extremely helpful & knowledgeable regarding the repairs and how long it would take & he did an excellent job of keeping me informed of the progress!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service that was fast and efficient

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The repair was done to my satisfaction. Thank you! They even took care of some little dings in the paint in another area of the car. Thank you! They promised it would be done in 1 & 1/2 to 2 days. I would have appreciated a phone call to tell me that it was going to be done when they knew the day. As it was I called at 4pm or so to inquire and they said it would be done in 1/2 an hour. That information would have been nice to know earlier for the purpose of arranging my schedule around the pick up and the drop off of the rental. but for the most part this has been a good experience with Farmers and Gerber.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have.

Repair Quality - 5.0/5.0 -

Great all around. Price, quality and helpfulness. They didn't try to oversell me.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

These responses are specific to the Tempe Gerber location. I have had another vehicle repaired at your Mesa location without these problems.

Repair Quality - 2.0/5.0 -

Your manager, Paul, failed to notice damage to the front right headlamp whent he vehicle was first dropped at the shop. The first time they had my vehicle they also failed to correct the alignment causing the vehicle to significantly shake between 55 and 65 mph. When the vehicle was taken back to the shop by myself they attempted to fix the alignment unsuccessfully. When I asked Paul if he test drove the vehicle again after the days work to ensure it was driving properly he said yes but then sidestepped my question by saying "only you know your vehicle". I find that to be a very odd statement for a mechanic to make. Anyway he was also supposed to buff out two scraps on the headlamp which again he failed to do. It has been approximatly four weeks since the last work was done. I have yet to have the time to take my vehicle to your shop for THIRD time for them to correct their faulty workmanship and inattentiveness. As I stated to Paul this is not the service USAA expects of its STARRS shops.

Customer Service - 1.0/5.0 -

When I explained my previous concerns to Paul he did immediately call me after I emailed him. On his phone call he proceeded to try and argue with me about my statement that he not so much as apologized for the inconvenience he's caused me. He stated "well I did say thanks for your patience". This is way beyond patience. I had to take a day off work for this and commute both ways a total of 2 hours with the result of my car still not being fixed. Then when I stated in an email to Paul that I'll be bringing my car to the shop for THIRD time he argued that it was only the second time I myself have to bring. So unprofessional and petty. You made a mistake, twice!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

The repairs were done well but three of my tires were underinflated and the one on which the wheel was replaced was overinflated. This caused my car to pull to one side and made me think the alignment was off. When I checked my tire pressure, I was able to fix the problem. No big deal, but DETAILS.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Wonderful Staff! Really great perople, easy to deal with. They did a fantastic job even working within the limited confines of the insurance company.

Customer Service - 5.0/5.0 -

Staff was friendly and accomodating. I will definietly refer everyone I know to this Tempe location. Paul was amazing and a wonderful communicator, great attitude and overall pleasant to deal with!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best part of experience was customer service and friendly staff/management!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The entire staff (but paul b. specifically) was great.

Customer Service - 5.0/5.0

Returned Clean