Gerber Collision & Glass - Terrell
In operation 85 years.
Gerber Collision & Glass - Terrell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
I will be recommending Gerber to anyone who needs a repair.
Repair Quality - 5.0/5.0 -
From start to finish everyone at Gerber was absolutely amazing. My wife was on a trip and had an accident. Our insurance company gave us Gerber’s name and we took the vehicle there. I spoke with the receptionist and told her about the situation. When my wife arrived she greeted her by name and put her at ease. Jamey then came out and inspected the car. He went over the damage he could see and told my wife he would give us further updates as the process went on. True to his word we received continuous updates throughout the repair process. They even made sure my wife was picked up by the rental car company before moving on. The repair process went quicker than we thought, and when we picked the car up, it looked as if nothing ever happened. The people at Gerber were a joy to work with and although I hope I never have to use them again, they would be my first call. Outstanding customer service and support. Thank you to all at Gerber Collision and Glass. You did a fantastic job.
Customer Service - 5.0/5.0 -
Amazing customer care and support.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the updates about the status of the repairs and keeping me informed.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Gerber tried to charge me for a new battery that was replaced a year ago. Said the battery was no longer good not due to their fault. However, battery was working before they took it in. Luckily, it was under warranty and I had it changed out. Would've been nice if they'd take responsibility. Took them a month to replace gas tank after receiving 2 "bad" parts on 2 different occasions. Frustrating.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
My pickup looks great. Thank you for keeping us up to date on the repairs. Thank you for your repair service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed almost daily about progress on my pickup. The pickup looks great. Everyone was very professional.
Customer Service - 5.0/5.0 -
The repairs look great.
Returned Clean
My Experience - 5.0/5.0 -
Timely and great communication,
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good communication, timely good work, inside could have been wiped and cleaned up better
Customer Service - 5.0/5.0 -
Great fonmunication
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The paint job needs to be redone. Looks like the tape pulled paint off on both sides next to the number. This was reported and noted when I picked up the vehicle. Now I have to arrange to bring it back to be repainted. The staff and work was outstanding as was the notification process while the work was being completed.
Customer Service - 5.0/5.0 -
See original note
My Experience - 5.0/5.0 -
I was very satisfied. Thank you for fixing my car as fast as you did! Most of all thank you for washing and cleaning my car inside and outside. I was so pleased with the results!! Thank you, all!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a pleasant experience, all personnel very nice and helpful. Good work on repair and on time. Good communication.
My Experience - 5.0/5.0 -
This was the 2nd I’ve used Gerber collision both time they done a wonderful job. Frances is sweet, same for the guys. I will return if service is needed again.
My Experience - 5.0/5.0 -
Great job! The repairs were completed in a reasonable time frame. They walked me through the process and kept me up to date with my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good,,the only thing that happened was ,,you missing the letters in the trunk of my car LE to be exact
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept us up to date on progress. Fixed in timely manner. Look good as new.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was pleased with the greeting from the lady at the front desk. The assistance from the gentleman that I explained the damage to. The ease of everything. The hardest part was that I didn't have my own car for a week. Everything else was so easy.
My Experience - 5.0/5.0 -
Such wonderful service. The people working on my vehicle did a thorough and quick inspection of the needs to fix my favorite car. They were caring people and I recommend thhem all. Great job done!
Likely to Recommend - 5.0/5.0 -
I recommend this service to anyone in need.
Repair Quality - 5.0/5.0 -
Wonderful service. Main office vey professional and helpful .
Customer Service - 5.0/5.0 -
Answered all our questions. Helped us get our rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience was so smooth and easy. I received updates via text regarding my repairs which I appreciated. Gerber made it stress free. Everyone was so professional and courteous. I highly recommend you guys to everyone!