Gerber Collision & Glass - Victor
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Victor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service and communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done quickly and looks and works fine.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My new bumper looks awesome! I was so excited to see my car all cleaned inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was sooo friendly, knowledgeable and dedicated to service. I was treated like a VIP. My car looks absolutely perfect. So pleased about the whole experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was so impressed with the service and the beautiful condition of my repaired car
My Experience - 5.0/5.0 -
My overall experience was fantastic! I have never been in an accident before, and was very apprehensive about the entire repair process. The Gerber team and Enterprise rental made it a seamless process. Dylan’s communication was great throughout. The repair team made my car look pristine and promptly had it ready when they said they would. I appreciate how smooth the rental car pick up and drop off was. Top notch operation! Thank you!!
My Experience - 5.0/5.0 -
Not really a one word answer
Likely to Recommend - 4.5/5.0 -
Work on car was great, better more timely communication would have been good
Repair Quality - 4.0/5.0 -
Car looks great, a few minor bumps getting there
Customer Service - 3.5/5.0 -
Found out about a problem on the day it was to be finished adding several days to get car back
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My driver side seat moves every way but forward. The rest of the damage from the accident was repaired but after I picked my car up I noticed I could not adjust the seat. It is now stuck very far from the steering wheel and I need to use a pillow in order to reach the gas and breaks. I called immediately when I realized. Someone from the office returned my call and told me it's not the fault or responsibility of Gerber to repair this issue. I pushed the issue as this wasn't the state of my car before the accident. I was told they needed to contact the insurance company to see if they should repair the issue. Also I had to make 2 trips up to get my car as the 1st time they told me it was ready I showed up and the car would not start and a tail light was out. I have yet to hear back from Gerber in regards to this issue. It's pretty dangerous to drive a car when you can no longer reach the gas and break. I did immediately take it to my mechanic who assessed the seat as soon as I got it back to my town. I have paper work with date and time as evidence this occured immediately after picking it up from Gerber. I didn't cause this accident. I'm not sure why I am the only one concerned about this. I will be reaching back out to Gerber and the at fault parties insurance with said documentation to again attempt to get my car in pre accident condition and safe to drive me and my young child around in as this is our only mode of transportation.
Customer Service - 0.5/5.0 -
My driver side seat moves every way but forward. The rest of the damage from the accident was repaired but after I picked my car up I noticed I could not adjust the seat. It is now stuck very far from the steering wheel and I need to use a pillow in order to reach the gas and breaks. I called immediately when I realized. Someone from the office returned my call and told me it's not the fault or responsibility of Gerber to repair this issue. I pushed the issue as this wasn't the state of my car before the accident. I was told they needed to contact the insurance company to see if they should repair the issue. Also I had to make 2 trips up to get my car as the 1st time they told me it was ready I showed up and the car would not start and a tail light was out. I have yet to hear back from Gerber in regards to this issue. It's pretty dangerous to drive a car when you can no longer reach the gas and break. I did immediately take it to my mechanic who assessed the seat as soon as I got it back to my town. I have paper work with date and time as evidence this occured immediately after picking it up from Gerber. I didn't cause this accident. I'm not sure why I am the only one concerned about this. I will be reaching back out to Gerber and the at fault parties insurance with said documentation to again attempt to get my car in pre accident condition and safe to drive me and my young child around in as this is our only mode of transportation.
My Experience - 5.0/5.0 -
My CRV was repaired beautifully in a very short time span. The communication from Gerber employees was impressive from beginning to end. I’d definitely use Gerber Collision again!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had a wonderful experience with Gerber Collision. Everyone was very helpful especially Dylan he was so easy to work with. We would definitely use Gerber again. Thank you, Gene
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Hard to recommend them based on experiences
Repair Quality - 5.0/5.0 -
The repair was good, but lots of problems with service.
Customer Service - 1.0/5.0 -
My snow brush was broken and nobody said anything about it. I had to discover it 2 days later and found what appeared to be a used snow brush replacement in the back seat that is too large to conveniently store. Unacceptable. I called Dylan who commited to replacing it with what I wanted and I am waiting for reimbursement after dropping off a receipt. I also received multiple text messages saying my repair was complete 3 DAYS AFTER I had paid for and picked up my vehicle. This was a distraction and added to my frustration about my property being damaged and trying to be hidden/covered up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything from start to finish was great. Thank you for making it all so easy !
Customer Service - 5.0/5.0 -
Super friendly, efficient and professional