Gerber Collision & Glass - Victor

My Experience - 5.0/5.0 -

Extremely helpful every step of the way!!! Job finished sooner than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

SO the vehicle looks amazing and the door works again. Thank you so much. One thing I have noticed though, my blue tooth no longer works. I am thinking you had todo some disconnections during the repair. Any thoughts on how to get that back?

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Every interaction with Gerber was great. Very professional, helpful, and courtesous.

My Experience - 5.0/5.0 -

Michelle and Pat are wonderful humans. I would recommend Gerber to anyone.

Likely to Recommend - 5.0/5.0 -

I would recommend this location to anyone

Repair Quality - 5.0/5.0 -

Michelle and Pat were wonderful, so kind and had great communication. I felt they took extra special care of me and made me feel valued. I know they were short staffed because the repair took some time but you wouldn’t know they were short by the professionalism and empathy they displayed.

Customer Service - 5.0/5.0 -

Customer service was top notch

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Top notch!

Customer Service - 5.0/5.0 -

Great team. Friendly, courteous and professional. Pat and his team were delightful to deal with.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I was very satisfied. Gerber kept me informed regularly and finished the job right when they said they would.

Customer Service - 4.5/5.0 -

Gerber was excellent as far as customer satisfaction. I would recommend that the branch I used have a direct number that could be used for direct communication. My name is wrong at the top of this survey. It is Gaie, not Gail.

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied Gerber serves.

Likely to Recommend - 5.0/5.0 -

Yes, I win recommends family and friends.

Repair Quality - 5.0/5.0 -

Excellent service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very friendly staff. When the color match was discovered to be off a bit, they addressed it and got the color right.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Loved how you kept me up to date on the repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Yes they did excellent job

Customer Service - 5.0/5.0 -

Very friendly kept me up to date

Returned Clean

Likely to Recommend - 5.0/5.0 -

See first comment

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They texted me updates and Gwen even called me to let me know things were ahead of schedule. They were very easy to work with and I would recommend them to others.

Returned Clean

My Experience - 0.0/5.0 -

Worst customer service ever. I will never use Gerber again. Very unprofessional staff. I used Nu-look for years and never had an experience like this.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

At the Victor location, I found Gwen and Michelle to be very helpful, friendly, and accommodating. Thank you! Tom

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean