Gerber Collision & Glass - Warner Robins
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Warner Robins offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service, communication, and the repairs were flawless, thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall great experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved how they fixed the car. It looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love their work
Customer Service - 5.0/5.0 -
Always professional and friendly
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
My car runs better and looks better now than before the repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The crew did an outstanding job as always
Customer Service - 5.0/5.0 -
Always keeps you informed of the process and progress
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Fender was not installed properly. It has a gap between fender and light bulb
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The women of the company provided great service, however, on Tuesday, February 24, 2026 @ 2:34pm I called the Gerber Auto Collision & Glass business number listed on its website to check on the status of my truck’s service quote. I connected with the glass division because my front passenger window is broken due to a break in, so I thought I was connected to the correct division representative. The representative, Steve, answered the phone, and I asked to get ahold to the Warner Robins location of this business as I wanted to be sure that I was not connected with a call center location. Steve’s response, “You should hang up, dial the number again, and press 1 for the collision.” I was stunned by his resolution. He continued, “I don’t mean to be rude, but this is the glass division -,” I tried to interrupt with, “but, that’s the department I am looking for.” He insisted that I should speak to someone in collision. I asked for his name again and he told me. He also offered to transfer me over to the collision division, in which I am thinking to myself - why didn’t he just do that in the first place instead of being rude? His customer service was below satisfactory standard and I highly recommend retraining for him on the skill or remove him from front facing customer service platforms all together.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The car was low in coolant, missing the upper fender cover that covers the driver side hood hinge. But the repair was good.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you. Everything was seamless and everyone was polite and courteous.
Likely to Recommend - 0.5/5.0 -
My company uses Gerber Collision for all repairs. This location is the worst experience. I will not refer this location.
Repair Quality - 0.5/5.0 -
I am dissatisfied with the repair process. I was initially told the decals had arrived, but later informed they were misplaced and had to be reordered. This has caused additional delays. I have not received consistent communication or updates, and my vehicle is still at the location. I would appreciate better communication and accountability moving forward.
Customer Service - 0.5/5.0 -
I am disappointed with the level of customer service I received. I was given incorrect information regarding the status of the parts, being told they were not received and ilater finding out they had been misplaced and had to be reordered. This caused unnecessary delays. Additionally, when I contacted customer service, the representative questioned whether I understood that this was a repair facility and suggested I was mistaken about where my vehicle was being repaired. Later, I found out that the information I initially provided was correct and that the representative was misinformed about the repair details. Overall, the experience has been frustrating due to misinformation, lack of communication, and a lack of clarity from customer service representatives.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It’s me Virginia I handled the whole process of my husbands car accident.