Gerber Collision & Glass - Washington

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great customer service

Repair Quality - 5.0/5.0 -

Very detailed and helpful even with multiple revisions.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was repaired and the vehicle looked brand new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

The crew at gerber in Washington do phenomenal work. The only minor complaint I have is communication could be a bit better. But all in all everyone is very pleasant and super easy to work with.

My Experience - 5.0/5.0 -

Everyone was super friendly and I was given consistent updates for when my vehicle would be done. Thank you guys again! Car looks great again! Amazing work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Always a great collision shop. Friendly staff and great work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I am moving to Florida in a couple of weeks and won't have anyone to refer.

Repair Quality - 5.0/5.0 -

It took way long (42) days to gety truck back It was no fault of Gerber collision. The part was hard to come by. The truck looks great

Customer Service - 5.0/5.0 -

Antonio kept me up to date on what was happening with my truck. I greatly appreciated that since the part was so hard to come by.

Likely to Recommend - 5.0/5.0 -

Already have.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated the friendly staff. They made me feel comfortable. They gave updates. Very satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Will recommend them and if need repairs in the future will be a returning customer

Repair Quality - 5.0/5.0 -

Status of repairs communicated very well. Repairs completely earlier than initial estimate.

Customer Service - 5.0/5.0 -

Great communication and professionalism

My Experience - 5.0/5.0 -

The repair made the back of my vehicle look brand new. I couldn’t be happier with the results. The vehicle was actually finished and ready for me to pick up three days before originally promised. That was so nice. Everyone I met and spoke with was very kind. I would use Gerber Collision again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very reliable with status of car & explanations. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

Extremely long time to repair (2+ weeks) for the minimal damage to the vehicle. This was a parts supply issue which was not Gerber’s fault. I tried to be patient but don’t feel I necessarily received prompt or accurate updates at times. On 6/18 I was told via phone the vehicle would possibly be complete the following day or “worst case” the coming Monday 6/22. Toward end of day 6/22 I had not heard anything so called the location and was told most likely the following day, today 6/23. I would have appreciated a proactive update if the “worse case” scenario was no longer going to be met, rather than me needing to call.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean