Gerber Collision & Glass - Sterling Heights

4.7 (5,232reviews)
94%
6227 15 Mile Rd,  Sterling Heights,  MI  48312
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Gerber Collision & Glass - Sterling Heights offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Reviews (5,232)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The twice-weekly update calls were frequently highlighted as an exceptional and appreciated practice that kept customers well-informed without needing to follow up themselves. Staff professionalism, friendliness, and helpfulness were repeatedly commended. Many vehicles were completed ahead of schedule, which delighted customers. A few customers noted areas for improvement directly in their feedback, including occasional delays due to parts, minor finish issues such as dirt in paint or misaligned panels, and isolated instances where follow-up communication fell short of expectations. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The repair work was excellent, paint work was flawless."
"Everything from making the appointment to picking my vehicle up was exceptional service. Professional, ..." Read more
"Best staff very informative the quality of work was impeccable looks just as good as when I bought it thank you"
"... you for a wonderful outcome to a bad experience. My van was repaired and returned to me clean and beautiful. You even went to the trouble to obtain the custom ..." Read more
"... in. Im not sure if it needs adjustments or redone. The bumper and the back hatch are not lined up evenly." Read more
"Very pleased with the results and timing. I received my vehicle ahead of schedule."
"My vehicle was repaired and returned to me almost a week earlier than estimated. Very pleased!"
"It was done before the estimated completion date!"
"one month for rear quarter repair and rear door replacement seems like a long time."
"Ready and looking good!"
"Thank you! You kept me well informed on the progress and schedule. The repairs are flawless. 5 star workmanship. You ..." Read more
"I just wanna say I really appreciate the phone call once a week. Let me know the updates on my vehicle. That is very ..." Read more
"Tuesdays and Thursdays are their update days. Thats a fantastic customer service that let's us ..." Read more
"The best about Gerber was the updates that we received during the process of having our car repaired. Didnt ..." Read more
"The entire experience was positive. Friendly service and great communication. The car repair is great and nice bonus to have the ..." Read more

My Experience

Everyone there is so nice and professional. I like how they keep me updated on the progress and the work is completed in a timely manner. I would refer them to family and friends.

Likely to Recommend

Great work

Repair Quality

Customer Service

Iliked the way they kept me updated on the progress.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Your Sterling Heights location that did the work was fine. I thought it took to long to get repaired. Scott was polite when I was'nt Thank you to Scott. Your Utica store where I went ahead of time to set up the repair. led me to believe they were going to get right on my job . Auto Owners Ins had even sent money Then I was notified it was being moved to Sterling Hts. From when I dropped it off Monday morning to late Thursday my truck wasn't even looked at... 4 days, Maybe this is normal, but I didn't seem like a priority at all

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What an amazing experience! I’ve never had to have my car repaired before and everyone at Gerber was incredible from start to finish. Nicole at the front desk was super sweet and communicative, Scott answered all my questions and kept me up to date with the progress on my car from start to finish, and everyone who worked on my car did such a wonderful job. Just so pleased. While I hope I never need car repairs again, if I do, this is hands down where I will be going!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I love the professional and thorough service.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent service

Repair Quality

Gerber collision provided excellent and timely service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Your shop always does a great job and your employees are great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept well informed during the entire process. Your team has exceeded my expectations. Being that my the car is an older car. You guys made it look brand new in the areas that I brought it in for! Thank you!

Likely to Recommend

I will definitely recommend Gerber collection in Glass to my family and friends

Repair Quality

Your team did an outstanding job getting my car back to looking good again. Thank you so much for also keeping me informed of the progress of completion of my car.

Customer Service

From the first time walking through the door, the staff was very friendly and professional. I wasn’t treated as a number and as a customer.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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