Gerber Collision & Glass - Waterford/Airport Rd.
Gerber Collision & Glass - Waterford offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience. Everyone was kind, helpful and professional throughout the entire process. Heath kept me informed every step of the way and always made sure I knew what was going on with my vehicle. They truly went above and beyond to get my car repaired and back to me in a timely manner. I really appreciate their communication, hard work and excellent customer service. I would definitely recommend them to anyone needing collision repairs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Gerber team was a pleasure to work with, and I would absolutely recommend and use them again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Customer service was fine and professional. However the timing was quite unacceptable. You had my vehicle for almost a month. From June 23rd to July 17th.
Returned Clean
My Experience - 0.0/5.0 -
Fish eye and runs in the bumper paint and a dent or something in the liftgate
My Experience - 0.0/5.0 -
I went to this shop against my husband choice because I had a good experience before but after I picked up my car I’m very disappointed and upsetting after you guys kept my car for three weeks my car was never vacuumed inside and never washed outside it was exactly same way when I dropped my car off and I specifically told that lady giving me a estimate that I need to replace the trail hook cover but when I picked up my car it’s same what’s going on with customer service here???!!!
Repair Quality - 1.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Time it took for repair was excessive, lack of communication between myself/insurance company/and rental company was excessively lacking.
Customer Service - 2.5/5.0 -
There was a disturbing lack of communication. Even the auto generated emails stopped well before completion of work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
staff are amazing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Waterford location was amazing. My car was transferred from the Flint location to the Waterford location and Waterford kept me up-to-date with what was going on with the car about twice a week when they were ordering parts when they were waiting for parts and it was it was a very good experience during a very bad time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I plan I tell everybody I interact with for the rest of my life to avoid you guys like a flesh eating plague. I wouldn't wish this experience on Hitler.
Repair Quality - 0.5/5.0 -
Absolutely HORRIBLE experience. Was told 2 weeks as an estimated repair time, took 7 weeks. Had to call the shop 3-4 times and speak to the receptionist to ever get a call back for an update. Received a never ending list of excuses for why everything was taking so long. The day I was supposed to pick the car up, I instead got a voicemail telling me the welder screwed up and was off by half an inch, so the whole job has to be redone. Finally got the car back and they forgot the put the rain guard on that goes above the passenger door. Had to drive 45 minutes back to the shop today so they could put the missing rain guard on, and was informed that they ordered the wrong rain guard and I'll have to come back AGAIN after the correct part comes in. And this is only half of the issues and nonsense I had to deal with. I've never experienced gross incompetence to this degree in my entire life.
Customer Service - 2.5/5.0 -
Honestly, the people were quite nice and pleasant. They had absolutely no idea how to fix my car correctly, or timely, but they were nice and polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!!
Customer Service - 5.0/5.0 -
Great service!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Left my 2023 Mazda cx5 white signature at Gerber collision Left front blinker was blinking fast Amanda was having it checked out tomorrow to see what’s wrong with it they put a used blinker in but something is wrong
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
DENT BODY WORK WAS NOT STRAIGHT!! I WAS VERY HAPPY WITH EVERY THING ELSE!
Customer Service - 5.0/5.0 -
I LIKED THE UP DATE CALLS !! THAT WAS A FIRST FOR ME.