Gerber Collision & Glass - Waterford/Airport Rd.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

DENT BODY WORK WAS NOT STRAIGHT!! I WAS VERY HAPPY WITH EVERY THING ELSE!

Customer Service - 5.0/5.0 -

I LIKED THE UP DATE CALLS !! THAT WAS A FIRST FOR ME.

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Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 0.5/5.0 -

I was reminded after I chose Gerber that my wife too also had a unpleasant experience with the same shop. But too late to switch shops.

Repair Quality - 0.5/5.0 -

Worst experience ever. Blown deadlines, slow or NO call backs from Adjuster. - Missed promise dates(s) - Door had to be repainted (shop mishap). - Fender had to be repainted (fisheyes). - Assembly issues or incomplete: * Suspect power harness installation. * Air Intake not installed & missing 1 of 3 mountings, clamp not tightened. * Fender liner missing screw. * Truck barely started when picked up and did not start again. *Due to inconviences I was told some light scratches in an unrelated area be wheeled out during the repaint process and that was not done. Called Fri 6/19 (Adjuster busy) Called Fri 6/19 (Adjuster gone for day) Called Mon 6/22 (Adjuster not in) 6/23 Resorted to replacing starter on vehicle since it will not start. 70% into teardown and found power cable to starter was incorrectly installed (not tight). Wed 6/24 - Still no Returned Calls to date.

Customer Service - 2.5/5.0 -

I was told messages would be given to return my calls. Either that did not happen or it just was not important. After job was complete I can't get any return calls.

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My Experience - 5.0/5.0 -

Great turn around time - 9 days! Repair looks good and all functions work. Attentive, friendly staff who gave updates throughout the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick turnaround. Staff provided frequent updates. Repair seems to be 100% correct

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

The repair was great. But the communication and it taking almost 3 weeks to finish,not good. Because a tech was out for a couple days as was the "estimator" I as a customer had to wait longer and got no communication on day specified . Because they won't have different tech work on the vehicle,I as the customer get penalized?! So if said tech went out sick for a week,the customer would have to wait? That is no way to run a business.

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Bridget was good at explaining and keeping me informed on the status. Their parts distributor was sub par and was frustrating. But I cannot hold Gerber responsible for that.

Likely to Recommend - 5.0/5.0 -

Your company was great and I would not hesitate giving a recommendation

Repair Quality - 5.0/5.0 -

My truck turned out great, your guys did a fantastic job, thank you

Customer Service - 5.0/5.0 -

Customer service was excellent

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Likely to Recommend - 4.5/5.0 -

Satisfied with the work and customer service. The repairs took a long time - longer than a month, which may be out of Gerber’s control.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

the 2nd time i took my car back, they couldn't fix one side of the fascia. He told me it wasn't covered. I would have to buy the bracket myself. but the bracket is attach to the new fascia that was replace.

Customer Service - 3.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I love the service and especially the work you do great work.Thank you so much

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

Great customer service and got my car repair done quicker than expected!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Good work, and nice people. I wish I had my car back faster, but I understand that things happen.

Customer Service - 4.0/5.0

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My Experience - 5.0/5.0 -

Bridgette was a huge pleasure to work with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job keeping me informed

Customer Service - 5.0/5.0 -

Bridgette was excellent

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My Experience - 5.0/5.0 -

Outstanding customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding customer service. Communication through the whole process was 10/10. The work itself was perfect

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

They are incredible in this day and age rarity

Repair Quality - 5.0/5.0 -

Excellent work and customer service outstanding

Customer Service - 5.0/5.0 -

Looks like new also the service personnel were about the nicest and most efficient one could hope for

My Experience - 5.0/5.0 -

I have no complaints and they were very courteous and job was wat well done. I would definitely recommend them to others. Great work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was completely satisfied with the work that was done on my truck.

Customer Service - 5.0/5.0 -

They were very courteous and friendly.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

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