Gerber Collision & Glass - Waterford/Airport Rd.

Likely to Recommend - 5.0/5.0 -

They are incredible in this day and age rarity

Repair Quality - 5.0/5.0 -

Excellent work and customer service outstanding

Customer Service - 5.0/5.0 -

Looks like new also the service personnel were about the nicest and most efficient one could hope for

My Experience - 5.0/5.0 -

I have no complaints and they were very courteous and job was wat well done. I would definitely recommend them to others. Great work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was completely satisfied with the work that was done on my truck.

Customer Service - 5.0/5.0 -

They were very courteous and friendly.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was amazing! Bridget went above and beyond… communication was top notch Highly recommend Gerber Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

I am having a whistling sound from the windshield at high speeds that was placed in my SUV that was not there before. I am going to have to bring it back in

Customer Service - 3.5/5.0 -

I had to wait for the car for 1 1/2 hours to be done.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber Collision was easy to work with,very pleasant staff, car was repaired on time promised.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair work restored damaged area to its original condition. Work was completed in a timely fashion. Customer service by staff was first rate.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The lady's in the office are the kind of people thier parents should be proud of helpful and very polite

Customer Service - 5.0/5.0 -

10 plus

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have.

Repair Quality - 5.0/5.0 -

Very pleased in the quality work, the willingness of the people to go above and beyond for my work and everyone I had contact with were knowledgeable and personable.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

Very little communication. Took WAY longer than expected to get work completed, due to initial inspection was not thorough enough (according to Gerber representative, they did not originally put on a hoist) causing an additional week in the shop. I was without a vehicle for half a month, with one phone call update

Customer Service - 0.5/5.0 -

see comments before

Returned Clean

My Experience - 0.0/5.0 -

I felt that there was a communication gap about the timing of my repair. The service itself was great and the repair looks new.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

replaced tire was over-inflated causing "low pressure" warnings. Had to go to Belle Tire.

Customer Service - 3.0/5.0 -

Front desk customer service was a 10. The communication from the estimator left much to be desired.

Likely to Recommend - 5.0/5.0 -

Quality of work is good

Repair Quality - 5.0/5.0 -

3rd time using your shop. Work always looks good.

Customer Service - 5.0/5.0 -

Always friendly

Returned Clean

My Experience - 5.0/5.0 -

I have completed the other survey but forgot to mention the mechanics and their brilliant work. Thank you everybody at Gerber Collision!! Kathy Luckett

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The office women and women back in the collision area are magnificent. I just loved interacting with them all. They were polite, helpful and just simply very, very kind.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would recommend

Repair Quality - 5.0/5.0 -

Repairs were like new.

Customer Service - 5.0/5.0 -

Attentive & courteous.ease of getting all the paperwork completed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean