Gerber Collision & Glass - Wayne

4.7 (2,614reviews)

94%

(734) 326-8400

38970 Michigan Ave, Wayne, MI 48184

94%

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38970 Michigan Ave
Wayne, MI 48184

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About Gerber Collision & Glass - Wayne

See Photos

38970 Michigan Ave
Wayne, MI 48184

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Wayne offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (2,614)

Sort By:
Newest
Rating

2,259 Customers Rated

5 Stars

75.1% Complete

(1964)
4 Stars

8.1% Complete

(211)
3 Stars

1.1% Complete

(30)
2 Stars

0.7% Complete

(17)
1 Star

0.3% Complete

(9)
< 1 Star

1.1% Complete

(28)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent repair work. Many highlighted the courteous, friendly, and knowledgeable team that made the repair process smooth and stress-free. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, with many vehicles completed ahead of schedule, saving customers rental costs. Text message updates were widely appreciated for keeping customers informed throughout the process. A few customers noted areas for improvement, including minor cleanliness concerns inside vehicles, occasional panel alignment issues, and isolated cases of incomplete repairs or post-repair mechanical concerns. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... rental and getting me back into the car that I love. The repairs were pristine, showing no sign that a collision took place at all. Wonderful work done. A definite recommend ..." Read more

"The level of service, Quality of repair and stress-free environment Made this a wonderful experience Nothing but a good ..." Read more

"Your customer service was great.The work on my car was fast and done properly. I had Gerber fix my car twice now and I am very ..." Read more

"... possible. The staff was friendly and professional. The work was great. The communication was great. It helped to keep things with my insurance company ..." Read more

"Absolutely the best customer service experienced in a long time. I'd recommend this shop to anyone. They're very ..." Read more

"... total peace of mind while that had my vehicle. The repair was finished way ahead of schedule saving me money with my rental and getting me back into the car that ..." Read more

"My vehicle was actually promised earlier than anticipated. I was very happy about this!"

"My car was ready before the given date"

"... occasions and my vehicle still IS NOT COMPLETE. Also, the completion date kept being pushed back." Read more

"My vehicle was done earlier than the timeframe that discussed. I was very happy about this."

"The text message updates system was very helpful and keeping me updated with the progress of my Repair."

"... staff were very thorough with the repairs and were in constant communication throughout the process." Read more

"... vehicle was ready in a timely manner. I loved that they kept me informed by text every step of the way. Thank you Gerber for all that you do. It's very ..." Read more

"The app would only give you an estimate when it might be completed but no phone call as to what the delays where. I ..." Read more

"... progress. The day my vehicle was ready to pick up the text message that I received said that it was still going to take two weeks. There is definitely a glitch in how and when the ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... rental and getting me back into the car that I love. The repairs were pristine, showing no sign that a collision took place at all. Wonderful work done. A definite recommend ..." Read more

"The level of service, Quality of repair and stress-free environment Made this a wonderful experience Nothing but a good ..." Read more

"Your customer service was great.The work on my car was fast and done properly. I had Gerber fix my car twice now and I am very ..." Read more

"... possible. The staff was friendly and professional. The work was great. The communication was great. It helped to keep things with my insurance company ..." Read more

"Absolutely the best customer service experienced in a long time. I'd recommend this shop to anyone. They're very ..." Read more

"... total peace of mind while that had my vehicle. The repair was finished way ahead of schedule saving me money with my rental and getting me back into the car that ..." Read more

"My vehicle was actually promised earlier than anticipated. I was very happy about this!"

"My car was ready before the given date"

"... occasions and my vehicle still IS NOT COMPLETE. Also, the completion date kept being pushed back." Read more

"My vehicle was done earlier than the timeframe that discussed. I was very happy about this."

"The text message updates system was very helpful and keeping me updated with the progress of my Repair."

"... staff were very thorough with the repairs and were in constant communication throughout the process." Read more

"... vehicle was ready in a timely manner. I loved that they kept me informed by text every step of the way. Thank you Gerber for all that you do. It's very ..." Read more

"The app would only give you an estimate when it might be completed but no phone call as to what the delays where. I ..." Read more

"... progress. The day my vehicle was ready to pick up the text message that I received said that it was still going to take two weeks. There is definitely a glitch in how and when the ..." Read more

Roberta (Honda owner) reviewed 9/8/26

You would never know anything happened to my car

Very professional, very nice people

Michale (Toyota owner) reviewed 9/7/26

Car still not finished doors still not adjusted

When it is finally finished I will let you know been waiting two weeks for a door stopper then they said they will align the doors they do not match up

When complete will answer waiting on door stopper going on three weeks and doors need to be adjusted

Jonathon (Ford owner) reviewed 9/7/26

I appreciate that I received a call from GERBER Wayne saying they would move my car from Canton to get started on the car due to an issue, great service

Gerber Wayne did great job of communicating and letting me know the process through calls and text

Everyone was kind and helpful

Keith (Chevrolet owner) reviewed 9/7/26

Thank you for the quick and efficient repair process. I was treated with kindness and respect. Well done to the Gerber employees 👏

Reginald (Kia owner) reviewed 9/2/26

Amber (Ford owner) reviewed 8/31/26

Great communication! Great service!

Jodie (Chevrolet owner) reviewed 8/28/26

Lafayette (Nissan owner) reviewed 8/24/26

Tenisha (Cadillac owner) reviewed 8/24/26

At this point, unlikely and I would not be using them in the future even if this shop is approved by my insurance company.

My vehicle is still NOT complete. The shop is claiming to stop be waiting on parts, one in particular over two weeks. TOTALLY UNACCEPTABLE. My other part, no mention whatsoever. I've contacted this place with finding out the updates and to me it sounds like excuses are used with no resolution in sight. I will be contacting my insurance adjuster to make her aware of these ongoing issues.

Seems friendly but my vehicle still isn't complete!

Piwana (Ford owner) reviewed 8/19/26

Elias (Honda owner) reviewed 8/8/26

James (Jeep owner) reviewed 8/7/26

Very patient, respectful, competent and professional from every person that I talked to and had the pleasure to meet.

Ione (Toyota owner) reviewed 7/30/26

Highly talented and professional staff. It was a pleasure to work with all of them.

Great staff, very helpful.

Denasha (Volkswagen owner) reviewed 7/29/26

Zybeir (Buick owner) reviewed 7/28/26

Everything was awesome they did good work and my vehicle was ready before expected estimation i am very pleased with the work that was done

Andre (Ford owner) reviewed 7/24/26

Work was done excellent... Just appreciate if vehicle is clean inside upon arrival

Tricia (Chevrolet owner) reviewed 7/23/26

Best service!!!! Carly and staff were so helpful

Best customer service!!!! My car looks new

10/10 best service

Zachary (Ford owner) reviewed 7/22/26

Warren (Chevrolet owner) reviewed 7/21/26

Did a nice job on the collision repair. The Colorado nameplate on driver side door is installed crooked. I was told that the warning lights on my dash, that came on at the time of the accident would be fixed, they are still on. neither of these problems are a big deal. I would use Gerber again.

Tom (Chevrolet owner) reviewed 7/20/26

Great service

The best

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view more shops in: Wayne | 48184

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Gerber Collision & Glass - Wayne

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Wayne

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,614)

2,259 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean