Gerber Collision & Glass - Wayne

4.8 (2,477reviews)
94%
38970 Michigan Ave,  Wayne,  MI  48184

Gerber Collision & Glass - Wayne offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,477)

Customers say
Overall Customer Satisfaction
Customers express high satisfaction with Gerber Collision's service. Many praise the excellent customer service, quality of repairs, and timeliness. The staff is frequently described as friendly, professional, and communicative. Customers appreciate the frequent updates on repair progress and the fact that many repairs were completed earlier than expected. The quality of work is often described as excellent, with vehicles looking like new after repairs. Many customers also appreciate the additional touches like cleaning and detailing their vehicles. While most feedback is positive, a few customers mentioned issues with communication or minor quality concerns, which were generally addressed promptly.
Select to learn more
"Extremely satisfied. Quality work and knowledge and pleasant personnel"
"Gerber did an excellent job on my Explorer"
"Professional, quality, expedient."
"Service was superb answered questions quick follow up very professional"
"Could not be more satisfied with my repair."
"My vehicle was ready 4 days earlier than the estimated time."
"Days ahead of schedule"
"Job was completed earlier than expected. Everything looks good as new!"
"Exceptional customer communication and service. My vehicle was done 3 days early than expected! Thank you"
"Early! It was super!"
"Great work and great communication!"
"Constant reminders are appreciated"
"... great! Your team was very friendly and professional. I appreciated the frequent status updates." Read more
"Called and txt"
"... the best thing is it was done the day I told. And I was updated one to two days a week on how the work was going. I am completely satisfied." Read more

My Experience

Stay consistently doing what your staff does, job well done, very please with the perfection in all areas of Gerber collision.

My Experience

Overall good experience! Made the process as easy as possible!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Destinee and Amanda were great! Not only did they communicate everything thats waa going on with my car, the car was finished earlier than expected! Thank you to the Wayne team!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They worked very well wit the whole process. They all stayed in contacted with me the entire process 10/10 service! If you ever need majorly body work done I highly recommend them!

My Experience

Thank you for your hard work. Thank you for your courtesy. Thank you for your friendly atmosphere, thank you for emphasizing quality .thank you for your efficiency.thank you for your honesty.

My Experience

Very fast nd professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All were professional in manner, skills and well in presentation of cost of repairs and completion date.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely not this location. Not happy at all

Repair Quality

My muffler is now making a noise when I go fast. My truck ran quiet-no spunds. I get it back & now noise. Very upset & disappointed. I now have to make arrangements to bring back to you.

Customer Service

Front desk gal was only friendly person. When to pick up truck. PERSON hid behind wall. Didn't bother to say good morning & someone will be with you soon--Nothing, just ate their food.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very friendly,courteous group of people. I would recommend Gerber Collison to my friends and family.

Likely to Recommend

Repair Quality

I would like to know why my tire was taken out and not replaced

Customer Service

Returned Clean

My Experience

Amanda and her team took care of everything from start to finish. My car looks brand new and the service was top notch. I will be telling others about my great experience at Gerber in Wayne.

Likely to Recommend

I have already recommended two of my buddies to take their vehicles to Gerber in Wayne

Repair Quality

Looks like the accident never happened. Great work.

Customer Service

Amanda took care of everything start to finish. Best experience thus far.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean