Gerber Collision & Glass - Webster
Gerber Collision & Glass - Webster offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cleaned car inside and outside. The car looks great!
Customer Service - 5.0/5.0 -
Very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job on my car. My car looks brand new and they cleaned it out.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was very friendly and honest.
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0 -
The quality of the repair appears to be good, but in general I found it frustrating for reasons already stated. If I have future insurance repair needs, I will likely choose to go elsewhere if the option is available to me.
Repair Quality - 4.0/5.0 -
Has only been a week, but no issues yet. I was a little put off that i was phoned my car was ready and hours later when I showed up they still had not tested the rear collision sensors so invoked my free labor to perform the test as they needed one person out of the vehicle to trigger the sensors and another in the vehicle to observe them working. This should have been completed before my arrival to expedite the retrieval if my vehicle.
Customer Service - 4.5/5.0 -
In light of constructive feedback to promote improvement, team members could benefit from better communication with each other. On more than one occasion discussions I had on the phone about day and time I would be arriving at the office to drop off my vehicle resulted in confusion among team members who were surprised by my arrival as their expectations were outdated even though hours had passed between my arrival and phone discussions. Also, at when I was asked to provide feedback, paraphrasing "Did we earn a 10?", I responded "I don't give 10s out easily" and the proceeded to state the good and bad (aforementioned communications issued) as reasons for not giving a 10. In response, I was told how corporate doesn't like to see less than 10s and will inquire as to why not a 10. I was then informed that if I gave a 10 I would be entered in a raffle or something as a thank you. As a customer I felt the employees were more concerned about what rating they got than my satisfaction and did not appreciate the quid quo pro incentive to give an inauthentic rating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend to friends and family.
Repair Quality - 5.0/5.0 -
Everyone went out of their way to make the process easy and effortless.
Customer Service - 5.0/5.0 -
Everyone was very friendly and helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Automatic headlight adjust wasn’t reset when car was repaired. Difficulty scheduling to have it reset.