Gerber Collision & Glass - Webster

4.9 (3,177reviews)
97%
2111 Empire Blvd,  Webster,  NY  14580

Gerber Collision & Glass - Webster offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,177)

My Experience

Excellent and professional repair service. Dave gave honest and timely repair status updates. We have owned five Subarus and would only use Gerber for repair service. Thanks to their entire team for friendly and professional support.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Bob did great making sure I had my vehicle quick as possible ! I did not expect to have my car back as quick as I did.

Customer Service

Returned Clean

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Repair Quality

Car looks great and everything working properly. Great communication throughout.

Customer Service

My Experience

Gerber has an outstanding customer service model. Car repairs are stressful! Dave and the rest of the team made the whole process easy and worry-free. I cannot recommend Gerber enough! Thank you!

Likely to Recommend

Without a doubt!

Repair Quality

No questions, straightforward, great people to work with!

Customer Service

Outstanding! A model for other businesses.

My Experience

Excellent service nicely done. I'm very happy with the repairs.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

H ad the car to. Long but you did a good job

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Repair Quality

Customer Service

My Experience

Gerber made the entire process so easy. The entire staff was very friendly and professional. Gerber is truly customer and quality focused. Everything was explained on what needed to be done and when the car was finished I was given the opportunity to inspect the work. Gerber did an excellent job and they really do care.

My Experience

Dave was very pleasant to work with. Put an extra effort to have Parts there prior to me taking the car out of service. Service was done very quickly. shopped at a very good job cleaning the car.

My Experience

Gerber collision & Glass is 100% top notch ! They kept in contact not only by texts but phone too. My car was repaired earlier than expected and cleaned inside and out ( which I was not expecting). They all were so kind and caring. The car looks amazing and I can’t thank them enough !!!

Likely to Recommend

Gerber Collison all the way !!

Repair Quality

100 % pleased with Gerber Collision! The car was repaired and done sooner than expected. Also cleaned inside and out ( which I was not expecting - thank you for that). Met the nicest employees who were so helpful in getting me in and out of the shop. You are the best !!!!!

Customer Service

100% satisfied with Gerber Collision. My car was repaired perfectly and done sooner than expected.The car was cleaned inside and out ( wasn't expecting that ) Thank You !! Everyone was so kind and helpful. YOU ARE THE BEST !!!!!

Returned Clean

My Experience

All was good. And completed in a timely manner

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Repair Quality

All was good as expected

Customer Service

My Experience

The communication was great, and the customer service was immaculate!

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Customer Service

Returned Clean

My Experience

The staff was friendly, courteous l, helpful and knowledgeable. Allison and Bob are an asset to Gerber.. Exceptional service and I will recommend them !

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Repair Quality

Competent, friendly staff

Customer Service

Competent, friendly staff

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Repair Quality

Customer Service

My Experience

Gerber personnel were professional and courteous. They explained everything and kept me informed on the status of my repairs.

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Repair Quality

Customer Service

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Repair Quality

Bob and Mike were great , couldn’t be happier! Great job fellas.

Customer Service

Returned Clean

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Customer Service

My Experience

Bob and Alison were great to work with. I was kept informed at all stages and the repair was completed well under the anticipated time. Work looks great.

Likely to Recommend

Have recommended to numerous friends

Repair Quality

Great service from estimator (Bob) and front desk (Allison)

Customer Service

Same as previous answer

Returned Clean

My Experience

Bobby kept me well informed about the status of the repair and notified me when it was completed so I could pick it up. I was completely satisfied with the repair. Car looks like new.

Likely to Recommend

I would definitely recommend Gerber to friends and family for any future collision repair needs.

Repair Quality

Gerber Collision was precise, thorough and made certain that every detail of the repair to my 2015 Cadillac SRX was executed to perfection.

Customer Service

Bobby was fantastic. He updated me on the progress of the repairs each Tuesday/Thursday and greeted me when I went to pick it up to escort me to my car to inspect the repairs together.