Gerber Collision & Glass - Webster

My Experience - 5.0/5.0 -

The team was great and super helpful! They kept me well informed on what was going on with my car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very nice and generous to we. I would recommend anytime.Thank to all at Gerber for your service on my Teguan

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Smooth, professional service. Job done within estimated time. Good communication.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I can't say enough good things about Bob and his crew at Gerber. Pls. don't change a thing. Once again my experience with you guys has been awesome.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied! Bob and his crew were awesome. I couldn't have asked for more.

Customer Service - 5.0/5.0 -

Very satisfied! Bob and his crew were awesome. I couldn't have asked for more.

Returned Clean

My Experience - 5.0/5.0 -

Great experience thank you for taking good care of my ride

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

The staff is great top tier service Bob is the best

Likely to Recommend - 5.0/5.0 -

Absolutely will recommend

Repair Quality - 5.0/5.0 -

Best location in Monroe County Bob is top tier

Customer Service - 5.0/5.0 -

Great customer service

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My Experience - 5.0/5.0 -

The personnel was amazing. Polite and very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff were wonderful and the work was great as well

Customer Service - 5.0/5.0 -

The staff was wonderful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The Acura was delivered back to me in pristine condition. It was super easy from start to finish with my insurance. I could not be happier

My Experience - 5.0/5.0 -

Car looks brand new! Great job.& will be happy to recommend GERBER colliision to anyone! Thank you

Likely to Recommend - 5.0/5.0 -

They do good work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job. It looks brand new!

My Experience - 5.0/5.0 -

I was kept regularly updated on the progress of the repair work. Everyone was courteous, helpful, and knowledgeable. The finished work looked great and I was very happy with the finished work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was very well done

Customer Service - 5.0/5.0 -

I was kept informed on the status of the work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely professional and courteous. Very satisfied with the repair work.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for outstanding service. I am highly satisfied customer and truly appreciate the excellent service I received regarding my car..Dave, Thank you for taking the time to explain the issue to me i appreciate that.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Although Hood said it was repaired and repainted, the dents were pushed out with no painting, and you could still see residual dense

Customer Service - 4.0/5.0 -

Communication was good, except when I went to pay they said they don’t accept checks but there was a printed sign at the front desk saying forms of accepted payments checksb & credit card

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

The staff was extremely helpful and courteous. However, all that needed replacing was the side view mirror assembly. This required a battery disconnect and that's my disappointment. After driving away, I noticed the driver side rapid power window did not work. Went back to Gerber and that required taking the door apart a second time. After that was corrected, then the passenger window didn't work. After that, everything was fine. I would recommend that after any service requiring a battery disconnect, power windows are checked and operational as well as resetting the clock if possible. I will return to Gerber if needed in the future, but was disappointed that simply function checks are not part of work instruction, or they were overlooked.

Customer Service - 2.5/5.0 -

Same as previously stated.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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