Gerber Collision & Glass - West St. Paul

My Experience - 5.0/5.0 -

I was pleased with the result of the repair. My brother who owns many collector sports cars said that the bodywork was done well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Besides myself being pleased with the results, My brother who has many collector cars said they did a good job on the bodywork also.

Customer Service - 5.0/5.0 -

Friendly staff. Very accommodating

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great service

Repair Quality - 4.5/5.0 -

My truck had additional scratches made during the repair.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber took great care of my car and fixed it for a fair price. They communicated clearly and often.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your team did a swell job in the repair of my vehicle and then went to the extremes by cleaning the inside interior. Thank you very much for removing any dust from the interior caused from the repairs to the car thank you very much again.

Likely to Recommend - 5.0/5.0 -

No, they did very good work

Repair Quality - 5.0/5.0 -

They did nice work and then they cleaned up after themselves from the dust

Customer Service - 5.0/5.0 -

I was able to drop the vehicle off and they arranged someone to bring me home

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We were kept informed throughout the process. We got our car back ahead of schedule. Most importantly, the car looked great!! The damaged areas looked like new and the interior looked like it had been detailed and also looked like new. Everyone at Gerber was fantastic. We were very impressed!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great people with very good communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Just because of previous mentioned issues. Did say they were understaffed also, which maybe is why a small fender Bender repair took 1.5 weeks to accomplish.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I just didn’t like that they don’t start repair until parts are all in which delays starting work for days. When I left my auto car locks weren’t working & old wheel was left in trunk, but they had me return immediately & were able to fix the lock issue right away. So I appreciated that it was resolved quickly

My Experience - 5.0/5.0 -

I was originally told that the repair would be done in a couple days. That turned to a week, which turned to another, and another. I was communicated with professionally and I asked that the repair done correctly rather then crappy work. Because of being a Ford and an aluminum body, the damage was more extensive than first thought. I received my repaired vehicle and it was done professionally and it appears to be high quality work. Very satisfied with the repair from hail damage.

Likely to Recommend - 4.5/5.0 -

I would recommend Gerber for repairs. The quality of work over shadowed any delays.

Repair Quality - 5.0/5.0 -

End result appears to be professionally executed, great craftsmanship.

Customer Service - 5.0/5.0 -

Brian the service manager at St. Paul office stayed in communication with me and explained the situation as repairs were being performed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Very nice people to work with. Made it fast and easy, and I’m thrilled with the outcome!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work regular updates keeping me in the loop on progress

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Tom was absolutely a 10! He was outstanding in helping us with this part of the accident. We really appreciated his caring and thoughtfulness. Car looks fabulous. Beth and Terry

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Tom made the whole process smoothly. He went way beyond our expectations. Tom was absolutely fabulous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0