Gerber Collision & Glass - Woodbridge (Va)

4.8 (382reviews)
96%
15526 Neabsco Mills Rd,  Woodbridge,  VA  22191

In operation 85 years.

Gerber Collision & Glass - Woodbridge offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (382)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new or better than expected. The repair work is frequently described as excellent, precise, and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular text and phone call updates throughout the repair process, keeping them informed every step of the way. Timeliness is another highlight, as many customers were pleasantly surprised to receive their vehicles ahead of the promised completion date. The staff is widely commended for being professional, friendly, patient, and genuinely caring. Vehicle cleanliness upon return — including interior vacuuming and exterior washing — is frequently mentioned as a delightful bonus. A few customers noted areas for improvement, including occasional repair quality concerns, inconsistent communication during delays, and unexpected fees, as shared directly in their feedback.
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"... and completed the repairs in a timely manner. The quality of the work exceeded my expectations, and my vehicle looks great. I truly appreciate the attention to detail and the ..." Read more
"... really went above and beyond repairing my VW Golf R. The car looks like it just rolled off the showroom floor. The staff was incredibly hospitable and professional ..." Read more
"Excellent work . Vehicle was returned to me clean and repairs were top notch . Couldnt tell the vehicle was in an accident."
"Car looks wonderful. Good as new. Repaired quickly and staff was top notch. :"
"Our vehicle was taken in for service and returned clean and without evidence of being in a service center."
"... new and the process was easy and convenient. And the repair finished ahead of schedule!" Read more
"I was originally told that my vehicle would be ready in 10 days, but it was done in 2. I was pleasantly surprised."
"Very slow and delay after delay and excuse after excuse"
"Gerber team did an amazing job. Finished ahead of schedule."
"... Fantastic customer service from start to finish...and an earlier than expected work completion! Thank you!" Read more
"Looks brand new! They kept me updated on the status of my car through call and text which was so helpful"
"Intake was flawless. Communications kept coming through the time period of the repair. Close out was excellent! The job looks great. Im ..." Read more
"... smooth and stress-free. Its not often you find a repair shop that communicates well and actually beats their own timeline, but Gerber definitely delivered. Im really grateful ..." Read more
"I love the communication since day one, text and calls"
"Not at all. I had to keep contacting and showing up at the body shop causing me to be late to work multiple times"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

This is my like 3rd time getting my car fixed with gerber. They’re great and always the first place I go to when I need my car fixed, and they’re right by my house. When I come I always go to Ms. Delanie (sorry if I spelled your name wrong) and she helps me immediately. They staff is great and they’re nice & understanding.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very nice work on the car

Customer Service

Good customer service

Returned Clean

My Experience

I’m very impressed with the repair of my BMW that was done at the Gerber Woodbridge location and the staff there is awesome!

My Experience

Thank you for such a wonderful experience. My car is beautiful. Will recommend you for sure. Very professional.

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Repair Quality

Customer Service

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Repair Quality

Great service

Customer Service

Returned Clean

My Experience

Great company and finished the work in a timely manner. My truck looks new

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Repair Quality

Customer Service

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Repair Quality

Great work and service. I highly recommended

Customer Service

Great work and service. I highly recommend

My Experience

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Repair Quality

Customer Service

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Recommend

Repair Quality

Very satisfied

Customer Service

Did a very good job on my car body parts.

Likely to Recommend

Absolutely

Repair Quality

Everything from start to finish was great

Customer Service

Awesome

My Experience

Easy, seamless, quality work.

My Experience

Very good job, excellent, thanks

Likely to Recommend

Always

Repair Quality

Very good service, thank you

Customer Service

Experience

Returned Clean

My Experience

My car repair work was completed fast, my car looked like a brand new car. Thank you!

Likely to Recommend

Repair Quality

Service was quick and easy and I got updated with progress multiple times in a week friendly staff and great customer service.

Customer Service

The gentleman who was working at service desk was very friendly and fast.

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Repair Quality

Customer Service

My Experience

Team was great, and very communicative!

My Experience

Excellent customer service. I was kept aware of each stage of the repair process.

Likely to Recommend

Repair Quality

The garage provided excellent customer service. They kept me press of the repair statuses until it was completed

Customer Service

They were friendly and informative

Likely to Recommend

Repair Quality

Customer Service

Returned Clean