Gerber Collision & Glass - Yukon

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was easy and fast!!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service and updates on status of repair. Philip was very kind and professional.

Likely to Recommend - 0.5/5.0 -

We would potentially recommend the Tech, but would tell family to ask for a different CSR. We really hesitated to give a bad CSI score and hope no one else in the shop suffers for it. She just really faceplanted with us.

Repair Quality - 4.5/5.0 -

So far. The RF bumper has popped out a bit so we are keeping an eye on that.

Customer Service - 0.5/5.0 -

Melanie seemed determined to avoid us.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Probably would recommend

Repair Quality - 4.5/5.0 -

Gerber did a great job in repairing my car and in a timely manner.

Customer Service - 4.5/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

My new car looked new again! Thank you!

My Experience - 5.0/5.0 -

Melanie was always available to answer questions when handling both of my claims. There were lots of delays because of part shortages, but Gerber made sure to keep me and the car rental company updated. Gerber was also the only place in a 20 mile radius that could get my car into the shop within a month.

My Experience - 5.0/5.0 -

Jason was amazing; always kind, friendly, and helpful. I really appreciate all he did to get my car in and fixed. I am also so happy that my car looks like new again!

My Experience - 5.0/5.0 -

The repairs were great!! It just took so long to get my car back. I understand parts were hard to get but was told a date 3 different times. It was just disappointing. But thank you for fixing and cleaning up my car. I do appreciate it.

My Experience - 0.0/5.0 -

The entire experience was frustrating. I got an estimate in Jan and couldn’t get in until April. When I called to make sure I could come in still. They weren’t sure since they didn’t order any parts. They went ahead and took my car in since they had booked the appointment. However, it was there for 2 days before they even brought it back to take apart. So that was 2 extra days that I paid for a car rental that I shouldn’t have. On a Friday at 4:58 I got a text that my car was ready to pick up. Place closes at 5. So I had to pay for a car rental through the weekend. On Monday I called several times asking if I can come pick it up. I was told I would be called back. They let me know at 4:30 that I could come get it. So I rushed to Enterprise to drop off my rental and have them take me to Gerber. I took off work early. Headed there as soon as I called but by the time I got to Enterprise it was 5. So I had to take off work the next morning to come pick it up. I am not sure why my fuel level was checked when I brought my car in because it was given back to me on empty. The light came in as i drove out of the parking lot. My car is fixed, which is what’s important but I was not happy with everything else.

My Experience - 0.0/5.0 -

The timeframe that in which it took to get my vehicle back to me was too long. Now I understand availability of parts but it’s still good satisfy me that everything was great looks good thank you

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Repairs were completed more quickly than anticipated and the car looked good as new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car was completed a lot earlier than expected. Paint and body work looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Super friendly, great updates and my truck was finished when they said. It looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 4.5/5.0 -

Just took forever to get done

Customer Service - 3.5/5.0 -

When I would call they would say they would call me back but wouldnt

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

Not sure yet.

Repair Quality - 3.5/5.0 -

They couldn’t find the problem and I had to pay to have a 3rd party vendor come out.

Customer Service - 4.5/5.0

Returned Clean