Grand Prairie Ford Inc.

4.9 (2,305reviews)
99%
701 E. Palace Pkwy,  Grand Prairie,  TX  75050

In operation 24 years.

Our fully equipped collision repair shop can handle your auto body repair needs. We service ALL makes and all models and offer a lifetime warranty. Allow our trained professionals to complete your automobile restoration to manufacturer-specified standards.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (2,305)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and repairs completed ahead of schedule. Many highlighted the professionalism, friendliness, and attentiveness of the staff, noting they felt informed and at ease throughout the entire repair process via regular texts, calls, and emails. Repairs were frequently finished earlier than promised, with vehicles returned clean and looking brand new. Customers appreciated the transparency, thoroughness, and dedication shown at every step. A few customers noted isolated concerns such as missing clips, paint chips, or parts mix-ups, reflecting opportunities for improvement in final quality checks before vehicle return - as mentioned directly in their feedback.
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"... didnt have to worry about. From beginning to end, the customer service and communication were outstanding. They kept me informed throughout the entire process, ..." Read more
"One of the better experiences ever had with car repairs."
"... days early saved hundreds on the rental 💰.....and the finished product was PHENOMENAL!!!! 💥🏎💨💨 you guys definitely have a life long human suggestion ..." Read more
"... driver-side quarter panel damage. The staff was helpful, the work was done professionally, and everything was completed on time. Very happy with the results.Highly recommend ..." Read more
"... want to say I am truly appreciative of him and that he makes the company look amazing because of his dedication to his job." Read more
"... 💪❤️...... the precise updates were on point 📆....getting my car back 5 days early saved hundreds on the rental 💰.....and the finished product was PHENOMENAL!!!! ..." Read more
"... great. He explained a lot and communicated well. The repair was done within three days when I was expecting two weeks. My truck was clean and the repair looked great upon ..." Read more
"... constantly updated with the status of the repair. He also over delivered by getting my truck done within 4 days, I was told that my repair will be completed by 218 ..." Read more
"... customer service and communication were outstanding. They kept me informed throughout the entire process, answered my questions, and made sure I knew exactly ..." Read more
"The repair was completed ahead of schedule and we were kept apprised every step of the way."
"Everything was excellent from the beginning. Robert kept me updated on the progress of my truck throughout the process with personal phone calls. ..." Read more
"... about the wrong part being ordered and installed. The shop could have done a better job as far as providing updates and acknowledging their errors. Transparency would ..." Read more
"Always kept me updated and stayed in contact which made me feel confident leaving my car with GP Ford"

My Experience

My Experience

My Experience

My Experience

Great customer service!

Likely to Recommend

I would definitely recommend

Repair Quality

Great customer service!

Customer Service

Satisfied customer

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My Experience

I'm really happy with the repair work on my 4Runner. Thanks to everyone who worked to get it back to 100%—I'm very grateful.

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This is now my go to collision shop

Repair Quality

⭐⭐⭐⭐⭐ Grand Prairie Ford Auto Collision Center — Outstanding Experience! I can’t say enough good things about my experience with Grand Prairie Ford Auto Collision Center. After dealing with the stress and frustration that comes with being in a car wreck, their team made the repair process one thing I didn’t have to worry about. From beginning to end, the customer service and communication were outstanding. They kept me informed throughout the entire process, answered my questions, and made sure I knew exactly what was going on with my vehicle. I never felt like I was being left in the dark or had to chase someone down for an update. That kind of communication means a lot when your vehicle is in someone else’s hands. And the finished product? They knocked it out of the park. My car came back looking and feeling better than it did before the wreck. The team's attention to detail, knowledge, craftsmanship, and pride in their work were on full display. You can tell they have skilled professionals who take what they do seriously and care about the quality of the final product. Grand Prairie Ford Auto Collision Center has definitely earned my trust and my business. Hopefully I won't need another collision repair anytime soon 😂, but if I do, there's no question where I'm taking my vehicle. This is officially my collision shop going forward. Five stars and well deserved!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

I appreciate the communication and professionalism throughout the whole process. I’m very glad we had my vehicle repaired with Grand Prairie Ford.

Likely to Recommend

Very likely! I will definitely be spreading the word about your great team of employees.

Repair Quality

The professionalism and attention by Tristan made this experience top notch. He kept me updated on everything going on with my car. I appreciate his excellent customer service.

Customer Service

Highly satisfied with the customer service received by Tristan! Very professional and communication was on point. Could not have asked for more!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Tristan kept me updated and took good care of me, excellent service I’m really happy with the repair and I will recommend this place to everyone I know.

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My Experience

Fast process

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Returned Clean

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Very quick and excellent repair, with periodic updates.

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Returned Clean

My Experience

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My Experience

Amazing communication I had with my estimator Richard.

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Returned Clean

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Repair Quality

Customer Service

Translated from Spanish by Carwise
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My Experience

Muchas gracias al señor Richard morales por todas sus atenciones muy satisfecho una reparación exelente y trabajo profecional 10 de 10 gracias 🙂

Likely to Recommend

Repair Quality

Customer Service