Group 1 Collision Houston
In operation 24 years.
Group1 Collision Center of Houston (formerly known as Sterling McCall Collision of Houston) is a Direct Repair Partner for several major Insurance Companies and will happily work with all others. We specialize in Ford, Cadillac, Buick, and Hyundai, and work on all other makes and models. We provide a Limited Lifetime Warranty on all paintwork and workmanship.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Your services was excellent, I started to recomes with my friends, thank you so much
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Truck made it through your QC and the bumper was not painted the correct color and there was additional damage that was apparently done at the shop which also passed qc
Customer Service - 2.0/5.0 -
Poor communication.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Overall well. I would tell my friends to expect delays
Repair Quality - 2.5/5.0 -
They did good work but I feel they could increase their communication as to progress. Especially, since insurance had me pay out of pocket for my rental
Customer Service - 3.5/5.0 -
Marco was very professional in his communication when we did speak
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a nice job & Vince kept in touch with me about the repairs. He also helped getting the rental car & returning the rental car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Check out was messy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
You Added a reverse camera, I dont even have a screen. Looks ugly
Customer Service - 2.5/5.0 -
You Added a reverse camera, I dont even have a screen. Looks ugly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am still waiting for the pin striping to be done. It was not done while other repairs were being done. I was told someone would come to my residence to do the job but no one has contacted me
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service rep was fantastic
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was totally painless and quick. The experts saw flaws I didn’t even notice. My vehicle is back to pristine.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This week, my daughter came home for the break and brought back the car that had been repaired in Houston. The repair marks on the driver’s side door are clearly visible. I can see and feel five bumps with the naked eye and by hand.
Repair Quality - 0.5/5.0 -
This week, my daughter came home for the break and brought back the car that had been repaired in Houston. The repair marks on the driver’s side door are clearly visible. I can see and feel five bumps with the naked eye and by hand.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Horrible process throughout. No one walked through repairs. Will speak Ill of company. No follow through by management to fix issues vs just making excuses
Repair Quality - 1.0/5.0 -
They were hard to get ahold of, even dodging calls at times, failed to provide an inspection of the vehicle to make sure all in good order before asking for final payment from the insurance company and did no walk through of the vehicle at pickup but rather just handed you keys to go get the vehicle yourself. Unprofessional and a liability vs an asset throughout the claims process. The exact opposite of someone you should use
Customer Service - 0.5/5.0 -
Horrible customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have had 2 recent instances of exceptional service from Courtney in service and Vince in Collision. Both very smooth processes.
Repair Quality - 5.0/5.0 -
It was the easiest auto collision center process I have been through. I loved the arrangement with Enterprise rental cars.
Customer Service - 5.0/5.0 -
Vince was very friendly and knowledgeable. Made process easy and comfortable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service from Enrique