Group 1 Collision Houston
In operation 24 years.
Group1 Collision Center of Houston (formerly known as Sterling McCall Collision of Houston) is a Direct Repair Partner for several major Insurance Companies and will happily work with all others. We specialize in Ford, Cadillac, Buick, and Hyundai, and work on all other makes and models. We provide a Limited Lifetime Warranty on all paintwork and workmanship.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
I may recommend but would tell them to verify timing before dropping the car off and to stay on top of delays to insure repair stays on schedule.
Repair Quality - 2.5/5.0 -
Took a very long time to complete a relatively simple repair.
Customer Service - 3.0/5.0 -
My representive was friendly and courteous. However, I received some system updates on the status of the repair that were misleading/inconsistent with the update when i talked with my representative.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Megan was very nice and accommodating!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Hopefully I never need y'all but if so, checking here first
Repair Quality - 5.0/5.0 -
My serviceman was excellent at communication. He name was Mike Garretson I believe. Several of my family members dealt with him and all had same opinion.
Customer Service - 5.0/5.0 -
Again. Same on Mike.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
All good for now
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The body work is fine. The Customer Service is bad.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Your customer service representative, Tommy Nguyen, did a poor job of communicating. And I had to repeat myself several times. Still don't know if he checked everything
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work was excellent but the communication with the customer was non existent and the time it took to complete the service was ridiculous!
Repair Quality - 4.5/5.0 -
The quality of the work was nearly perfect
Customer Service - 2.0/5.0 -
I would not receive notifications about my vehicle repairs. If I did it would be real vague emails saying my vehicle was in repair. I would be the one to have to be calling the shop to get updates. I could not get a hold of the advisor taking care of my vehicle repairs so I would have to take time out of my schedule to drive to the shop and find out for myself why my vehicle was taking so long to repair. I wouldn't be as upset about how long it took to fix my vehicle if the body shop representative had just kept in communication with me giving me updates. But that didnt happen