Group 1 Collision Houston
In operation 24 years.
Group1 Collision Center of Houston (formerly known as Sterling McCall Collision of Houston) is a Direct Repair Partner for several major Insurance Companies and will happily work with all others. We specialize in Ford, Cadillac, Buick, and Hyundai, and work on all other makes and models. We provide a Limited Lifetime Warranty on all paintwork and workmanship.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Tommy Nguyen is a keeper, make sure you keep him happy so he doesn't leave Sterling McCall. Best, Kathryn
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tommy was great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took more than 6 weeks to do the repair. Besides, I called a few times to ask about the status of my car. Since nobody ever answer the phone, I left the message and nobody even bother to return my phone call. Extremely bad customer service .
Likely to Recommend - 1.5/5.0 -
Will not recommend this poor service
Repair Quality - 1.5/5.0 -
First of all, it took 7 weeks to pick up my car. Secondly , I called a few times to ask about the status of my car, nobody even bother to return my calls . Furthermore, touch screen of the radio is not working. I have to bring it back and Tommy told me I need to reset the whole system or go to David Taylor and they will take care of it. When I went to David Taylor, they looked at the car and ordered the whole radio kit for because it was malfunction. I waited for 7 weeks and thought everything should have been taking care. But it's still not. Now I am driving my car back with defective radio system . Don't you think this is ridiculous ?
Customer Service - 1.5/5.0 -
As I mentioned it before, not returned customer calls is unacceptable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The repairs were done but the extra things I need it to get done I never got a quote for
Customer Service - 2.5/5.0 -
You have my name all wrong!!!
Returned Clean
My Experience - 5.0/5.0 -
Fabulous service and friendly people. They actually finished early and notified us promptly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I wish I could give them a 20!!!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Will recommend all associates not to do business with this collison center or dealership.
Repair Quality - 3.5/5.0 -
Repair look well done. Took way longer than other collision centers
Customer Service - 0.5/5.0 -
Little to no follow up on repair process. Rude and unresponsive estimator. Lied to on many occasions regarding what had/had not been done to repair the car. Had to call at least 6 times throughout the day to get a response. Calls were never returned
Returned Clean
My Experience - 5.0/5.0 -
Tommy thank you for job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The body shop must have taken apart my drivers side door when repairing it because when i got my car back there is now a load vibration sound coming from the speaker, it sounds like the door parts are not screwed back correctly and something is loose in the door making the vibration sound when the radio is on. Did not make this sound prior to me bringing my car in. Additionally, when I received my car back there were two chips in the hood that were not there prior. The service advisor explained them away as rock chips from the road but i hand wash my car and would know if they were there.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am completed satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tommy was very nice and very helpful. My car was ready early and right on the estimate. I left my poor little car dusty and full of shattered glass, and picked it up vacuumed and clean as a whistle. Thank you Tommy and thank you Sterling McCall Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tommy did a great job.