Group 1 Collision Houston

Likely to Recommend - 4.5/5.0 -

They are trustworthy and good people to work with especially if you had a bad accident

Repair Quality - 5.0/5.0 -

Their work was fast and excellent

Customer Service - 5.0/5.0 -

Vince and the rest will his staff are friendly and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Enrique was the absolute best. He communicated every expectation and issue along the way. I would refer him to anyone who has car issues.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

I don’t appreciate them stressing me out because I have Extended Warranty. All they had to do was call them. I have been without transportation again. Christmas Eve someone tried to break in my car and messed up the door. I got it fixed and paid deductible. Hyundai recalled the car for theft system. I made an appointment for it, though I never got it. They made me feel like that was a trick just to get me in the dealership while they try to make sales off servicing my car. Why I feel? Because they never said to me it was on back order until I asked. They towed my car which ran out of oil while going to the appointment. They tried to make me pay for the tow. .They caused me a lot of unnecessary emotional stress. When all they had to do in the beginning was check my warranty and call Silver Rock, select option 2. Tow is covered by the way. Customer service is not good. I will not be returning. I will be contacting their corporate office.

Repair Quality - 2.5/5.0 -

Christmas Eve someone tried to break in my car and messed up the door. I got it fixed and paid deductible. Hyundai recalled the car for theft system. I made an appointment for it, though I never got it. They made me feel like that was a trick just to get me in the dealership while they try to make sales off servicing my car. Why I feel? Because they never said to me it was on back order until I asked. They towed my car which ran out of oil while going to the appointment. They tried to make me pay for the tow. .They caused me a lot of unnecessary emotional stress. When all they had to do in the beginning was check my warranty and call Silver Rock, select option 2. Tow is covered by the way. Customer service is not good. I will not be returning. I will be contacting their corporate office.

Customer Service - 2.5/5.0 -

Not good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

great job

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will recommend your shop to anyone!

Repair Quality - 5.0/5.0 -

I was impressed by the speed and quality of my entire experience!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

i have mentioned all my concern.thank you

Repair Quality - 2.5/5.0 -

Car was not inspected before giving to the costumer. Scratches and paint was not buffed or cleaned.

Customer Service - 2.5/5.0 -

Car was ready and did not notify me. I have to make a call for updates.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Great job and would recommend

Repair Quality - 5.0/5.0 -

David and Enrique were FOPS! David kept me informed and worked tirelessly! Thank you and will use again and recommend to others.

Customer Service - 5.0/5.0 -

See above

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I received very good customer service at Sterling McCall. The specialist who assisted me was knowledgeable, friendly, and made the process much easier. My only concern was the long wait for the parts to arrive—my car took three weeks to be ready. Despite that delay, I truly appreciate the quality of service I received and would definitely recommend Marcos Esteves for his professionalism and support.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Truck repair came out great! Staff was very knowledgeable and also let me know every step of the way where they were at.

Customer Service - 5.0/5.0 -

communication was amazing

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Vince and Enrique were very professional and knowledgeable. My vehicle was ready even before the guesstimated date. I’m very thankful.

Customer Service - 5.0/5.0 -

Vince and Enrique are professional, knowledgeable and kind.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I can't say nothing but good things about the collision center. My person of contact Marcos always kept me up to date with everything. When I needed to get personal items out of my car. I told them what I needed and it was provided to me on arrival. They didn't look at my like a dollar sign like some place. I was a person.

Customer Service - 5.0/5.0 -

I can't say nothing but good things about the collision center. My person of contact Marcos always kept me up to date with everything. When I needed to get personal items out of my car. I told them what I needed and it was provided to me on arrival. They didn't look at my like a dollar sign like some place. I was a person.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0