Hendrick Collision Center Durham
In operation 24 years, 9 years at this location.
Collision Repair Facility, Bmw Certified, Honda/Acura Certified, GM Certified, Aluminum Certified/Mercedes Certified/Subaru Certified/Working towards Porsche Certification
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire team was exceptional\! Communication was outstanding, the quality of the repairs exceeded my expectations, and the customer service was truly top\-tier from beginning to end\. They kept me informed throughout the entire repair process and answered every question with patience and professionalism\. I would highly recommend Hendrick Collision to anyone looking for excellent service and quality work\.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Garrett was great with communication and follow up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the service. I recommend Hendricks Collision for all of your repair needs. Dandi was knowledgeable and experienced with my car needs. 5 star service.
Likely to Recommend - 0.5/5.0 -
See my previous responses. Customer service was very poor.
Repair Quality - 1.5/5.0 -
Attention: Duke: Customer service was very poor, while the "repair quality" was good. On Aug. 17 there was an email notice to me that my car was ready. I asked for TEXTnotices. My husband Mike Shull had asked to be notified as well. He received NO notices by email or text.followup messages on Tues or Wed. were sent. We wound up paying 3 extra days on the Enterprise rental, which were totally unnecessary. Enterprise double billed us, so now we have a car rental bill of 1500, and now we're trying to communicate with Enterprise to charge us the correct amount. We are VERY dissatisfied with Hendrick Collision.
Customer Service - 0.5/5.0 -
Attention: Duke. See my previous response. We feel Hendrick should have notified us as requested, by text, and we would have gone down to Hendrick Collision on the same day that the car was ready. It's true that Hendrick sent one email notice. Because I didn not see this notice, Enterprise got to charge us for extra days of rental.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from Hendricks Collision! From the front desk to the technicians, I was highly satisfied and pleased! Thanks guys!
Likely to Recommend - 5.0/5.0 -
I have already recommended 2 close friends to the service that Hendricks provides concerning customer service and GREAT body repair.
Repair Quality - 5.0/5.0 -
Very outstanding job and I am HIGHLY satisfied!!!
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Garrett worked with all parties involved and kept them updated on the progress.
Returned Clean
My Experience - 5.0/5.0 -
Great communication. On time. Dendi was awesome.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had a wonderful experience with Hendrick Collision Center. Dendi was excellent and kept me informed the entire time along with Stephanie the customer care representative. The front desk ladies Sara and Hope were very kind, polite, and welcoming!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing experience! Were concerned at the beginning, because of the reviews, but bmw of Southpoint recomended, decided to trust, and never regret. I want to say a big thank you for a Team, who worked on fixing my car! The results are unbelievable! And they did it as quick as they can. Always when called to get the updates- they call me back with info. Appreciate this high level service and communications! Love the results. Thank you.