Hendrick Collision Center Durham
In operation 24 years, 9 years at this location.
Collision Repair Facility, Bmw Certified, Honda/Acura Certified, GM Certified, Aluminum Certified/Mercedes Certified/Subaru Certified/Working towards Porsche Certification
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
This team,from the office folks, to the mechanic who worked on my car are true professionals. I was backed into and both my passenger side does needed repair. The job was so well done there is no indication that there was ever any damage. I was notified throughout the process and the work was done beautifully. I can hardly believe the one for was replaced and the other fixed. I was well pleased with the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect work and a really exceptional service experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I will warn them about the logistics, so whom ever I refer can plan accordingly. The body shop- I had no contact with, and I am pleased with their work.
Repair Quality - 3.0/5.0 -
Staff are undertrained. Reactive and definitely not proactive, when it comes to customer service. Staff are disconnected and not a cohesive team. Please have them not ask the customer if they will be using a rental car, if your business doesn’t promote the rental car agency in your building.. that was very confusing.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Hendrick was very helpful, and I appreciated both the result of the service and the frequent updates on the status during repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have and you are working on her car this week.
Repair Quality - 5.0/5.0 -
Chris was very nice to deal with, I was kept up to date on how the repair was going.
Customer Service - 5.0/5.0 -
Excellent! Beth nice staff!
Returned Clean
My Experience - 5.0/5.0 -
They were in time and so easy to work right ! It was a very positive experience! Highly recommend them !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and professional. Great service and communication. Dendi was excellent, as was everyone whom I contacted
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, communication, and friendliness by Hendrick, and Dende in particular.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did a good job based on the insurance restrictions.
Customer Service - 5.0/5.0 -
Very pleased.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic service, job very well done. Please give Kevin my regards he was very helpful
Likely to Recommend - 2.5/5.0 -
I was directed there by State Farm as a preferred shop and relied on the Hendrick name. Probably would not come back or recommend this shop
Repair Quality - 2.5/5.0 -
Found the clips that attach the bumper to be not fully reattached after the repair.
Customer Service - 4.0/5.0 -
Staff was fine but the two desk as you enter the lobby to the left are confusing. The two employees who sit there are not part of the check in process and seem bothered by the presence of customers. They do not greet you and seem unhappy to be there. If their role is not customer service you should find another location for them to work. Not a welcoming guest experience for folks entering your lobby.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The customer service was great from Brenton. It was a smooth repair process with less stress. However the rating above related to bodily repairs and post repair cleaning. The edge of the repaired tailgate has not been smoothed and not in the same original quality. Additionally a very small unpainted edge is visible. The painted areas were not cleaned with paint spots that I had to clean even though it was promised that the car will need time for cleaning during the repair process.
Customer Service - 5.0/5.0 -
Branton was great. Some times it was not easy to get in touch with him as front office is busy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend Garrett, Darrell and the whole team at Hendrick Collision to anyone that needs body work done!
Repair Quality - 5.0/5.0 -
I am completely satisfied with Hendrick Collision. Everyone was so welcoming, fast and easy to work with!
Customer Service - 5.0/5.0 -
The customer service was excellent. Garrett and the whole team did an excellent job communicating with me throughout the process and made it very simple.