Hertrich Collision Center of Chadds Ford

4.8 (476reviews)
98%
6 Wilmington West Chester Pike,  Chadds Ford,  PA  19317
See Photos
Online Estimate
Book Appointment

In operation 3 years.

Welcome to Hertrich Collision Center of Chadds Ford! We’re proud to continue delivering the Hertrich Collision experience at our Chadds Ford location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Chadds Ford location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (476)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlight that vehicles were completed ahead of schedule, with frequent text and phone updates keeping them informed at every stage. The professionalism, friendliness, and attentiveness of the entire staff are repeatedly commended, with numerous customers noting their cars looked brand new upon return. Several customers mention this is their repeat choice for auto body work and enthusiastically recommend the shop to family and friends. A small number of customers noted areas for improvement directly from their experiences, including occasional delays in completion, inconsistent proactive updates requiring them to call for status, and isolated quality control concerns on pickup. Overall, the overwhelming majority of feedback reflects a highly satisfying, stress-free repair experience with exceptional customer care.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Very friendly and professional service and the quality of the work performed was exceptional. Will definitely use them again."
"I rate the repair. 10 plus. The job was so good I didnt recognize my vehicle. Damage repair, excellent. ..." Read more
"Amazing work and THE BEST communication and overall customer service Ive ever received from any auto ..." Read more
"... appreciate the effort to make my repair right, I am still annoyed that it was not done correctly the first time and that there was no quality control to pick this ..." Read more
"Excellent job done on vehicle. Came up better than new. Customer service was awesome. The staff was great. Would only use Hertrich!!!"
"It was ready 3 days ahead of schedule"
"My car is still NOT complete after 2 months."
"... were able to get started on repairs very quickly. My car was ready in half the time they originally estimated. The damage was completely repaired and ..." Read more
"The vehicle was done one week early."
"Was done a few days late on a Tuesday instead of Friday"
"... Subaru looks and drives altogether right. The service, communication and timeliness at Hertrich Chadds Ford is exceptional and excellent." Read more
"... this shop and they always go above and beyond with keeping us up with the progress of our car. I recommend this shop to everyone 👌" Read more
"I've had to call weekly for updates in which I'm just given the run around."
"Great experience and customer service. I was notified throughout the process and appreciate the thorough communication. My car looks great and I'm ..." Read more
"... friendly staff! Fixed my car quickly and it looks great! Great communication via text message about progress throughout repair! Thanks for everything! ⭐️⭐️⭐️⭐️⭐️" Read more

My Experience

This the second time you did repair work for me. Very pleased with your employees that I dealt with. Very professional. Outstanding repair work on my vehicle.

My Experience

Great service from Mike and Kameryne

My Experience

Very friendly, efficient, and competent service and repair.

Likely to Recommend

I would definitely recommend this shop.

Repair Quality

Excellent work and customer service.

Customer Service

Excellent work and customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

so far very satisfied have a few issues and appointment to go over and correct

Customer Service

staff great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Beautiful restoration. Fast

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint did not match rest of vehicle

Customer Service

Polite, but not very accommodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The cooperation between the insurance company (State Farm), the car rental (Enterprise), and Hertrich, made the process a lot simpler than I was expecting.

Customer Service

Very attentive and courteous.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice friendly support around a perfect fix of my Honda Pilot.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication and service was GREAT Al the staff. We could not have been more pleased! Mike even offered to deliver our car. Thank you!!

Likely to Recommend

Repair Quality

Great service, excellent communication, and on time delivery!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very professional and kind. This was my first car accident and they made it super easy for me. Explained everything and kept me informed. I truly appreciate this conpany.

Customer Service

They were very kind and professional. Informing me of wvery step with my car.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Job well done.

Repair Quality

My car looks great

Customer Service

Thank you for the frequent updates.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Vehicle was ready way earlier than expected. Work looks good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very communicative and the repair looked great!

1 - 20 of 476

Nearby Hertrich Collision Center of Bear Auto Body Shops

Auto body shops nearby

view more shops in: Chadds Ford  |  19317