Hertrich Collision Center of Chadds Ford
In operation 3 years.
Welcome to Hertrich Collision Center of Chadds Ford! We’re proud to continue delivering the Hertrich Collision experience at our Chadds Ford location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Chadds Ford location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Knowledge and friendly keep me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Again all negative comments hinge on the after market fitment to the car .It was very poor and unsatisfactory. The facility manager technicians and Office manager were all superb!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I already have and will be going back there anytime we need work!
Repair Quality - 5.0/5.0 -
Your service was beyond excellent! The work was stupendous. The staff was excellent. I never had such a good job done would highly recommend them to anyone!
Customer Service - 5.0/5.0 -
I’m going to miss the receptionist. I think we could be friends. They just made you feel like you where at home!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I'll be back. My wife's a dinger!
Repair Quality - 5.0/5.0 -
No One Better!!! Not even close. Betty, Mark & Taylor Rock!!! Very grateful
Customer Service - 5.0/5.0 -
No one is better! Betty, Taylor & Mark were awesome! 11 out of 10, maybe more! Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have told everyone.
Repair Quality - 5.0/5.0 -
It was a perfect experience from beginning to end. The people and the work was superior, especially in this post Covid work environment. I also loved the connection you have with State Farm and Enterprise. Flawless.
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good. I was very happy with the work that was done.
Customer Service - 5.0/5.0 -
Very good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Very satisfied with the quality of the work. They seemed to need one of their appraisers to come from another facility both times I had to visit for appraisals, and as I recall once when there was no one there to help me. During the first appraisal, I asked for a separate appraisal for minor bodywork that I had incurred, and it was my understanding it has been added to the pages that I got. Only to find that I never did have that appraisal. We also had talked about doing a “touchup“ procedure. I finally made an appointment to have the work done and was not told how long it would take and when I called back after a week, it was “being worked on” two days later, it was being “painted” and a day after that it was being “assembled“. It finally took two full weeks. I do know that I had a “special paint” which required more than one coat, I think they said. But also, I do know that all the parts were ordered and received before I brought my car in. I was never contacted about the status or any delays. I do believe 2 Weeks was Way too long when I had given them at least a week from the time I made my appointment till the time the car was brought in. I live in Delaware, just across the line from the collision repair facility. That was the one nationwide sent me to I did choose them, that was my decision, since they had already been very helpful to me however, I had to pay Pennsylvania state tax, or rather, it was included in my insurance bill.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service typ
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Totally!
Repair Quality - 5.0/5.0 -
Excellent service and communications
Customer Service - 5.0/5.0 -
Very curteous, professional and helpful. They explained things clearly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Was good