Imperial Auto Body of Bethesda
In operation 20 years, 7 years at this location.
Imperial Auto Body is a family owned auto repair business that maintains an I-Car Gold Class Status and holds factory backed certifications for Land Rover, Jaguar, Honda, Nissan, Infiniti, Ford, Chrysler, Dodge, Fiat, Hyundai and Acura. They also repair all other make and models. Imperial Auto Body provides a lift time warranty on all repairs for as long as the customer owns the vehicle. Imperial Auto Body surveys all their customers to insure that their customers are receiving the best service possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 4:00 pm |
| Tue | 9:00 am - 4:00 pm |
| Wed | 9:00 am - 4:00 pm |
| Thu | 9:00 am - 4:00 pm |
| Fri | 9:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Karl was super professional, knowledgeable, and helpful through the whole process. The only problem I had was a minor cosmetic dent on my rims that got overlooked in the process, definitely not worth waiting for more weeks to get fixed. My car was available within less than a month and I got it back on the exact estimated time which was great. Overall did a great job and amazing customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Karl always makes the process seamless and stress free. He is reliable and a great communicator.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was great, as was Karl Poochikian.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I'm 110% satisfied and will recommend Imperial to everyone!! Carl is awesome!! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Karl was great. He kept me informed. The works looks very good. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’ve used imperial before and will certainly use them again
My Experience - 5.0/5.0 -
Communication and progress on my vehicle was fantastic, while the start was a bit delayed with a wrong door ordered for repair, they still completed my vehicle on schedule. Everything worked as expected and they did a great job on the paint too. Great people to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice thorough job, and super fast! Thanks!
My Experience - 5.0/5.0 -
Karl was great to work with! Very knowledgeable and passionate about his work. He was thorough in his explanation of the expected repairs and transparent with the anticipated timeframe. He kept me updated throughout the entire process and delivered as committed. He was also very helpful in connecting me with the rental car company and ensuring a smooth transition back to my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karl was great to work with! Very knowledgeable and passionate about his work. He was thorough in his explanation of the expected repairs and transparent with the anticipated timeframe. He kept me updated throughout the entire process and delivered as committed. He was also very helpful in connecting me with the rental car company and ensuring a smooth transition back to my car.
My Experience - 5.0/5.0 -
This was my second repair with IAB, working through Karl at the Bethesda satellite office. On both occasions, Karl was professional, polite, prompt, and kept me apprised of repair status and what needed to be done. When things went a bit sideways with my rental car with Enterprise, Karl stepped up and ensured it was resolved favorably. I would highly recommend IAB to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything was great did the very nice job. I would recommend you to all my friends thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Karl at the Bethesda location was extremely responsive and helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They did a great job - repairs are well-done and I'm grateful for their skill and expertise