Innovation Auto Body - Happy Valley
In operation 60 years.
We are a family owned well equipped highly trained facility. We are large enough to write, process, bill direct most Insurance company's. We are relationship based auto body keeping the customer at the center of our focus. We use top of the line equipment and materials to ensure the highest level of repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- MasterCard
- Visa
- Debit Card
- Spanish
- Tagalog
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Fast service
Customer Service - 5.0/5.0 -
Bill in the office was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bill, Thank you so much for your great customer service and for doing awesome job repairing my car in a perfectly way . You and your team did an amazing job.
Customer Service - 5.0/5.0 -
Bill, Thank you so much for your great customer service and for doing awesome job repairing my car in a perfectly way . You and your team did an amazing job.
Likely to Recommend - 5.0/5.0 -
Make sure the car has been recently washed
Repair Quality - 4.5/5.0 -
Innovation did a great job of replacing the door on my RAV4. The paint blends well. And Bill represents the business well. When I picked up the car, and the new paint felt like sandpaper, I wasn't happy! However, the next morning I washed and dried the car. The car was like new again. The moral to this experience: never present a car to your customer dirty!!!
Customer Service - 5.0/5.0 -
Great attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The painting work was outstanding and truly appreciated the nice touch of cleaning the inside of the truck as well. Very detail focused
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good quick service. Flawless paint/body work. Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0 -
They were pretty fast and communicated well
Repair Quality - 5.0/5.0 -
They did a good job and I liked that they took out dents that were unrelated near the damage so it looked nicer
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I'm on the fence between 6 and 7, in terms of recommendations... The reason is because I truly do not know if my situation falls under the perfect storm or if this is a typical experience a customer receives... I will say that innovative autobody does a very good job on polishing the vehicle.
Repair Quality - 3.5/5.0 -
I rated the overall experience a 7. My vehicle with my permission of course, was sent to Happy Valley from the Sherwood location. The intention on transferring the vehicle was to speed up the repairing process. However, after the vehicle was transferred to the Happy Valley location, communication about the status of my vehicle was lost. I had to keep following up on how it was going multiplier times. It took the vehicle 6 weeks to be fully repaired (Dropped off 2/1 fully repaired 3/16), and when I received it on Friday 3/13 at 4pm, after leaving the lot, the door ajar light came on. I turned around and took my vehicle back to the shop, and since it was the end of the day, work couldn't be done. Therefore, I took the vehicle home over the weekend. It cost me approximately $70 out of pocket with the car rental, because the claim with the insurance company ended, as the repair was complete on Friday. I can say is that when I took my vehicle back to resolve the door ajar first thing Monday morning, it was handled right away (in a couple of hours). It turned out that the part with the door wasn't fully secured, so it came undone. To be fair, the Happy Valley location did experience turnover during that time, which caused the additional delays... the lack of communication was just the frustrating part, and having to keep the rental a few extra days, because of the uncertainty of how long it will take to fix the door ajar issue. I did receive apologies multiple times for the delays, which is a sign of acknowledgement of the service could have been better. I appreciate the acknowledgement. The repair work overall was beautiful, though...
Customer Service - 3.5/5.0 -
See initial comment.
My Experience - 5.0/5.0 -
They kept me in the loop about the status of my car. They also washed and cleaned the car before returning it!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and honest service. I found Innovation due to great reviews and found the experience to live up to them perfectly!
Customer Service - 5.0/5.0 -
Friendly and honest