Gerber Collision & Glass - Milwaukie (Or)

4.7 (4,295reviews)
96%
16420 SE McLoughlin Blvd,  Milwaukie,  OR  97267

In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Milwaukie offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (4,295)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many highlighted that vehicles were returned cleaner than expected, often fully detailed inside and out. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness was also commended, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned delays due to parts availability or scheduling changes, and occasional quality concerns were noted, but these were largely isolated. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... status updates. But the best part of all is that they completed repairs a week ahead of schedule! - and the repair work is stellar!!" Read more
"Perfect repair, I am very happy and it was ready so very quickly. Thank again for another great job."
"They did a good job, keeping us informed and got the job done earlier than what they promised us and the car looks great"
"... amazing job of getting me in and out and getting my vehicle back to better condition was done before the time even quoted which is amazing and just excellent ..." Read more
"... was promised that it would be fixed by April 15 and it was fixed a day early, which I thought was wonderful." Read more
"... contacted when earlier openings were made available, and I was notified about repair progress every step of the way. Their tracking system provides clear ..." Read more
"... car repair. They have been great at communication, staying in touch with us every step of the way, prompt and great on the repair. I would highly recommend ..." Read more
"I loved how I was constantly kept in the loop about the status of the progress. The car is great!!"
"From the start to the finish I was kept informed of the progress of our vehicle by text. It was the fastest and best way to do this. ..." Read more
"Even though my repairs were small and minor the fact that you kept in touch with me kept up to date with things and the fact that the timing ..." Read more

Likely to Recommend

Hands down best customer service and work done.call the shop directly 1800 people you talk to have no idea and don't represent the company very well

Repair Quality

Amazing work

Customer Service

Spot on kept me informed daily and finished 1 day early

Returned Clean

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Repair Quality

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Repair Quality

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Returned Clean

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Returned Clean

My Experience

This is the second repair Gerber has done for me and it was my choice to take my car here because they did such a good job with my first repair. Again, such a great job!

Likely to Recommend

Repair Quality

This is the second time I have brought my car to Gerber for repairs - and there is a reason! They did an exemplary job.

Customer Service

So much amazing communication from the team.

Returned Clean

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Repair Quality

Customer Service

My Experience

Quick bumper replacement, took them 2 days from drop off.

My Experience

The car looks good Chris Stiner went above and beyond to keep me updated throughout the process of the Repairs. Greatly appreciated him

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Repair Quality

Thank you you made the process very easy

Customer Service

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Repair Quality

Quick professional service

Customer Service

Returned Clean

My Experience

Can't even tell that the door was ever damaged

My Experience

Staff is outstanding, helpful and efficient!

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Repair Quality

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Repair Quality

Chris Steiner and Nick are great to work with. They were very easy to talk to, respectful and professional. I was able to get my car in a lot sooner with Gerber in Milwaukie than my initial company I’d selected. (Caliber in LO) I would never hesitate to recommend Gerber, and specifically Chris and Nick. They are both a huge asset to Gerber. The most important part of it all is that they made me feel heard.

Customer Service

Nick is amazing. He is kind, respectful, and very professional.

My Experience

Great experience.

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Repair Quality

Customer Service

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Repair Quality

Everything was great! Michael did an amazing job staying in touch! And my car looks perfect!

Customer Service

Returned Clean

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Repair Quality

Very Efficient in Keeping Car Owner Updates, on Progess of Repairs and was Actually Ready 2 Days Earlier than Projected Completion. Thank you, and God Bless You!

Customer Service

Very Efficient in Keeping Car Owner Updates, on Progess of Repairs and was Actually Ready 2 Days Earlier than Projected Completion. Thank you, and God Bless You!

Returned Clean

My Experience

They did a wonderful job repairing my vehicle. They were efficient about it and very communicative.

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Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean