Gerber Collision & Glass - Portland/Science Park

4.8 (8,666reviews)
97%
13645 NW Science Park Dr,  Portland,  OR  97229
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In operation 81 years, 7 years at this location.

Gerber Collision & Glass - Portland offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (8,666)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or even better than before. Timeliness was a standout strength, as many repairs were completed ahead of the originally promised date. Staff friendliness and professionalism were repeatedly commended, contributing to a welcoming and stress-free experience. A small number of customers noted areas for improvement, including occasional delays, minor reassembly issues, and website pickup date discrepancies, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Park delivers outstanding service across the board. Customer service is consistently top-tier—responsive, professional, and genuinely helpful. Management support stands ..." Read more
"... Gerber Collision to anyone who asks for a reference. They were a pleasure from the start to finish. Thank you Gerber Collision for a beautiful job!" Read more
"... but their prices are a bit higher than most shops. Excellent service and quality work. They even fixed some extra scratches for free, which I really appreciated. The ..." Read more
"The service is exceptional. Customer service is kind and knowledgeable. The service technician was very friendly and the intake session ..." Read more
"... were kept notified of the progress for the repair. All interactions with service personnel was excellent. Repairs were top notch!" Read more
"The first estimate was 2 weeks and then it ended up being 2 days! Everyone was so nice! It was the quickest ..." Read more
"Very happy with service, timely and actually finished the repairs a week ahead of estimated time. Thank you!"
"... amazing! There were very print on getting me in, and got my car completed 2 weeks early! It only took them 5 days to complete the work. They also detailed the inside ..." Read more
"... time to actually get the job completed. They were not proactive and informing about the delays. The original completion date was on a Monday. It did not get completed ..." Read more
"... updates, very helpful Complete a week ahead of commit Work completed ahead of schedule. Car looks great. Excellent and routine communications, all performed thoroughly ..." Read more
"... promised My repair was better than the original finish. Gerber kept me informed of the progress all along the way. The vehicle was done on the day promised. See previous ..." Read more
"I appreciated the continuous communication maintained throughout the repair process."
"Communication should be improved - several times i checked the website and saw the pickup date was that day ..." Read more
"Communicative every step of the way and efficient in every repair"
"I really appreciated their constant and clear communication with me throughout the process. I was never left wondering what was going on or ..." Read more

My Experience

Fine work! Finished the job ahead of schedule. The staff I came in contact with were all excellent. Knowledgeable, courteous and efficient.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the fasr friendly service! My car came back looking prefec!

My Experience

Front door lock doesnt work and 1 bolting is missing at tire guide. really disappointed about the quality

Likely to Recommend

Repair Quality

The initial repair didn't go perfectly, but the quick and accurate follow-up service made me very satisfied

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

jason and his team did a wonderful job. i even got my car back a day earlier than expected. thank you!

Likely to Recommend

absolutely

Repair Quality

jason and his team did an excellent job! i even got the car back a day early

Customer Service

first rate!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandy and your service team were outstanding so helpful car looks great .

Likely to Recommend

Would recommend convenient to area i live

Repair Quality

Friendly staff ease of getting appt, your esti.ator brandy was terrific knowledgeable and put me at ease I could tell I was in goid hands leaving gcar for repair, your company got car done on schedule and gave daily updates. Thanks I would recommend your shop.

Customer Service

Brandy the esti.ator knew her job was great explaining g damage estimate scope of work and was helpful with my concerns thru the process of repair. Your front desk was great on service friend on phone and kind

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks Brandy for your support during my recent car collision repair. From start to finish, the process was handled professionally and efficiently. The communication was clear, timelines were well managed, and the quality of the repair exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service! Perfect work done on the car, looks brand new!

My Experience

Gerber has always done excellent work.

My Experience

Thank you!!! Jason kept us in the loop. The whole time he was very friendly and personable period the staff. Was very friendly and knowledgeable as well. Jason did a beautiful job with our Van, and delivered it on the day promised. I would definitely recommend them and will go to them with any future needs.

Likely to Recommend

Repair Quality

The paint job is good however there is still a gap by the headlight. I think this causes the head light shadow to have blurbs

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy overall with my experience at Gerber Collision and Glass on the NW Science Parkway.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great response and good work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Edward did a great job of keeping me updated on the progress of my repairs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The only comment I would like to pass to your team....you cleaned my R front light but not the L front, I'll be happier if both were done.The rest of the job was well done, thanks!

Likely to Recommend

Repair Quality

Excellent customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did fabulous job. On time kept us updated. Works looks wonderful

Customer Service

Friendly. Kept us up to date.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional, great communication, excellent work. Recommended to me by my insurance company and I’m very pleased. Jason and Luis did a fantastic job with all my questions. And Jason was particularly good with all his communication communications.

Customer Service

Again, Jason did a great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys worked on my husband truck the ford F-150 under the name of Miguel. From the look of the truck everything looks great and hearing from my husband the car sounds and drives amazing! So there’s nothing bad I can say about the job done on the truck. Not just with the repairs but communication between your team and myself about what was happening with the truck was amazing. Never had to wonder what was happening. They always informed me on what was happening. You guys did a wonderful job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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