Gerber Collision & Glass - Portland/Cully Blvd.

4.9 (1,948reviews)
97%
4225 NE Cully Blvd,  Portland,  OR  97218
See Photos
Online Estimate
Book Appointment

Gerber Collision & Glass - Portland offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,948)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned in like-new or better-than-expected condition. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely commended for being friendly, professional, and knowledgeable, making stressful situations feel manageable. A few customers noted areas for improvement, including occasional delays in parts sourcing, limited proactive communication about setbacks, and isolated concerns about repair quality or part choices - all of which were raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... rental car. I am most grateful that, not only were the repairs done promptly, but that they were done with excellence. Many thanks!" Read more
"My car was thoroughly inspected and reported. My car was returned to me in top-notch condition!"
"... Today I picked up the car and noticed that while the second repair on the fender is better, its still not a clean fit. I was told this was due to using an aftermarket ..." Read more
"The inner part of the door sticks up above the window and covers part of the window"
"... totally seamless process from start to finish, and they finished a week earlier than estimated! After the stress of damaging the car, it was such a relief for this part ..." Read more
"Early and the updates via text were a huge bonus."
"... dents and paint did not match my expectations, as the date my car was supposed to be done kept being pushed back and back. I know the staff did the best they could, ..." Read more
"... clearly, they were kind respectful and professional. The communication during the time my car was in their care was incredible. They took care of having the rental car ..." Read more
"Communication from Gerber is great. Texting to keep me advised of progress twice per week was appreciated"
"... 210, but this time was completely different. Your automated text system was amazing and it kept me informed the entire way. I'm a completely happy customer this ..." Read more
"Very satisfied! Kind staff. Clear communication. Very consistent updates on the progress of the repair. Exceptional repair quality"
"They were sending updates via text but missed critical information such as delays."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Gerber was professional and efficient. I received a detailed quote and when the work would be completed. My SUV was ready 3 days earlier than promised. I'll This is the third time I have used Gerber .

Likely to Recommend

I have used Gerber three times and was completely satisfied each time. Would definitely recommend Gerber.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair took longer than they initially estimated, but the car looks great and I really appreciated the car wash & interior vacuum! Everyone was very friendly and easy to work with, especially Mackenzie, the estimator.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

customer service was great and friendly took only a week and they did a brief clean of the car which was very nice

My Experience

You all were very professional and kind. I really appreciated the above and beyond car wash you did before I picked up my car. There was some pretty stubborn green mildew/mold on side mirrors and trim that the drive thru car wash never touched. You folks did and I noticed right away! Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

The team at Gerber Collision & Glass provided excellent service. They were right on time, and the treatment was very professional and friendly."

My Experience

Only had my vehicle for 4 days but there are 9 messages about the progress of the repair. Definitely very pro active with customer service. Very satisfied with the quality of the repair, was worried about a color match on a color that changes in different light, but seems to be spot on.

Likely to Recommend

Was very impressed with the service and quality of the repair.

Repair Quality

Very pleased with the whole process of dealing with this location

Customer Service

Very informative and personable staff. answered all questions and told us how things were going to progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was done in a timely fashion and was reasonably priced. I appreciated the communications with Stephan.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This shop is both service oriented and highly efficient. They deserve the highest recommendation.

Likely to Recommend

Repair Quality

Customer Service

Highly competent service. Plus, nice people!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everything was so smooth, communication was great, and my car was ready early!

Customer Service

Great communication and everything was so fast

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kept me informed every step of the way

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I've had my car repaired at your shop before and I came back because I liked the quality of the repair but the communication last time was 2/10, but this time was completely different. Your automated text system was amazing and it kept me informed the entire way. I'm a completely happy customer this time. Thank you!

1 - 20 of 1,948

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Portland  |  97218