Innovation Auto Body - Sherwood
In operation 54 years, 4 years at this location.
We are a family owned. Well-equipped highly trained facility. We are large enough to write, process, bill direct most Insurance companies. We are relationship-based Auto Body keeping the customer at the center of our focus. We use top of the line equipment and materials to ensure the highest level of repair. Innovation Auto Body is I Car Certified Gold Class.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeannie and the technicians communicated well and went above and beyond.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you guys for repairing my Honda really appreciate it good job
My Experience - 0.0/5.0 -
Even the lack of diligence showing that you misspelled my name on this survey explains it all. The lady who first helped us was an A+ on the initial drop off. Very courteous, very professional. After that initial interaction, everything was a D+. She said it would be ready in one week, which felt like a reach given the parts and labor needed fix our BMW. In the future, I would recommend you under promise and over deliver. We were in no rush to get our car back. Why we were told that made no sense and that turnaround time was not expected. You already had our business!! Flash forward five business days later, Friday the car was supposed to be ready, no phone call, just an automated email saying that our car would be ready the following Friday. Then nothing from anyone at Innovation for weeks. We receive a second automated email on Monday saying the car is ready. My husband drove down there this morning, and the car was not ready. He was given a story about how the Innovation employee was out sick last week. We get it, we all get sick, but that does not give you an out for providing absolutely zero communication. Also, a co-workers should be managing your communication while you are out sick. I am glad she is feeling better. In closing, I hope we do not need any autobody work in the future. If we do, we will not be using Innovation Auto Body. Also Sherwood is a small town, we will be honest with others if asked where to take their car. We want to support a small local business (Especially in Sherwood), but with that comes a responsibility on your end to provide a good service, which Innovation did not meet during this unfortunate process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was fantastic and it was seamless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Innovation did a fine job on the repair of my Nissan Frontier. The staff that I had the privilege to work with was very professional and I would recommend them anytime! Especially Jeanie! Thanks Innovation! Andy
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great staff and quality work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
No complaints - everything went smoothly and was communicated well! Rental pickup/drop off at AB directly also made things much easier.
My Experience - 5.0/5.0 -
Jeanie was very helpful in figuring everything out with the insurance and even booked/returned the rental for me. The repair looks great and you can't tell the car had ever been damaged. Would definitely recommend for someone looking to get hassle-free repairs done right -- I also appreciate the assurance of a lifetime warranty.
My Experience - 5.0/5.0 -
Went above and beyond repair process went well