Kaizen - Fullerton

4.9 (787reviews)
99%
700 Williamson Ave,  Fullerton,  CA  92832

In operation 57 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (787)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlight that vehicles were returned looking brand new, with several noting cars were completed ahead of schedule. Customers appreciate receiving regular updates via text, calls, and emails, making the experience stress-free. Complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many. A few customers noted minor issues such as delayed parts affecting timelines, occasional interior cleanliness concerns, and rare instances of incomplete repairs requiring a return visit, as mentioned directly in their feedback.
Select to learn more
"One of the most professional, courteous, and detail-conscious businesses I have ever encountered. From the moment I stepped ..." Read more
"... with the Kaizen group is easy and stress free. They deliver professional services and their client care is beyond excellent." Read more
"The whole crew was professional, attentive, and courteous. The job they did was phenomenal and the communication was excellent."
"... process from start to finish. I appreciated how they genuinely cared for me and my car, explaining each step of what was done for repair." Read more
"Wonderful customer service and amazing workmanship! I will definitely recommend them. If I ever need ..." Read more
"The vehicle was completed 5 days prior to initial estimated time."
"They repaired my car in one day I was shocked, surprised, and so happy and excited with the results."
"They were friendly and got my repairs done quickly."
"These guys did a great job. They got my card done ahead of schedule and it looked great. I would gladly use them again or would refer friends ..." Read more
"This team gets it right the first time and got it done ahead of schedule Thanks Kaizen"
"Between the emails, texts, and phone calls, I could not have expected better communication through the process."
"I liked the continuous updates, the timely execution of the repair while providing friendly customer care along the ..." Read more
"Constant communication never had to call to follow up on my vehicle"
"... are professional, efficient, and easy to work with. They kept me updated and their customer service was excellent." Read more

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car looks Amazing & the Staff, Henry & Dan were Great to work with!! They kept me updated on the progress! Thank You!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This team gets it right the first time and got it done ahead of schedule Thanks Kaizen

Likely to Recommend

Got it done ahead of schedule and did the job right the first time Thanks team Kaizen

Repair Quality

Got it done ahead of schedule and did the job right the first time Thanks team Kaizen

Customer Service

Got it done ahead of schedule and did the job right the first time Thanks team Kaizen

Returned Clean

My Experience

Excellent work, and always informative about the process.

Likely to Recommend

OK acceptable

Repair Quality

The work is well done, but the prices are a bit high

Customer Service

OK acceptable

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Been awhile had repair always BS and delayed. Impressed with constant update and care. Neighbor/friend referred you glad great experience.

Customer Service

Extremely impressed cared and explained warning light came on why and reason. Felt like truly cared.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Excellent experience

Repair Quality

Service was quick, my car looked great and the team kept in communication throughout the process

Customer Service

Great service! Car was repaired sooner then expected and I was greeted as soon as I walked in

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Henry was extremely friendly knowledgeable and put me in a rental vehicle immediately. I received regular updates and when I pick up my truck it was spotless. The crew did an amazing job detailing my truck. I will recommend all my family and friends to Kaizen

Likely to Recommend

Repair Quality

Henry and the team did a fantastic job

Customer Service

Henry and the team did a fantastic job of completing my truck on time and coordinating the bodywork with the wrap shop to get it all done

My Experience

My vehicle looks like it was never in an accident. Thank you!!!

My Experience

Customer service was extremely helpful and excellent service keep me updated with my vehicle.

Likely to Recommend

Very lik

Repair Quality

Customer Service

Excellent customer service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Our car looked brand new after the repairs

Customer Service

Friendly and prompt service! Would come again.

Returned Clean

My Experience

Great customer service and I appreciate you making the process so easy. Thank you

Likely to Recommend

I will recommend Kaizen to everyone and especially to single women. They are very honest and a reputable and customer service oriented company and highly skilled.

Repair Quality

Kaizen is amazing. Trustworthy, great customer service and communication.

Customer Service

Customer service is 10+ stars. I highly recommend and you will not be disappointed.

Likely to Recommend

Repair Quality

Great quick service. Good communication and very flexible with scheduling

Customer Service

Returned Clean