Kaizen - Commerce City
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I found it challenging to book the appointment. I left three voicemails and never heard anything back. Someone finally answered during business hours on my fourth attempt. It was also shared with me after multiple unreturned emails that someone was out. If an employee is out it should be reflected with an out of office message.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me updated each step of the way.
Returned Clean
My Experience - 0.0/5.0 -
The bumper was repaired as required a looks amazing! However, my right blinker is now out and it was working just fine prior to bringbthe car in for the bumper repair. Also, the notification process for picking up your vehicle needs to be more efficient. I received a message on 10/21 at 9:31am that my vehicle would be ready on Thursday 10/24. I then received a phone call from the shop a little over 2 hours later (11:54am) stating that the car would be ready on 10/21 and I needed to pick it up because the rental car company would be notified that my repair was complete. So basically I would have to pay for the extra day of the rental car if I didn't pick my vehicle up on 10/21. First off, I have a full time job and had to remake arrangements to leave work early to pick up my vehicle. I lost 2 hours of work time because of the insufficient notice from the auto body shop. This was extremely inconvenient.
My Experience - 0.0/5.0 -
Hello, the vehicle came back with lots of problems. prior towing, the vehicle steering wheel worked perfectly, and there were no dash lights on. They delivered the vehicle back with no power steering, had multiple dash lights on and pretty sure new kinds of problems and they’ve want us to take it back ourselves to get it diagnosed and pay out of our pocket.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The work mess up my car power steering, I’m not even trust my insurance anymore.
Customer Service - 0.5/5.0 -
u shop maybe only do body shop job, but not interior
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
No complaints but my windshield was cracked severely as well, they could have asked if I wanted that included in the quote.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
EXCEPTIONAL service. Car looks better than it did even before the collision. Super friendly staff. Highly recommend to anyone that needs auto body repair. Chef's kiss.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Very nice quick work onces the parts came in and very helpful and respectful.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Refused picking up my truck. Tailgate was not fixed properly and can tell exactly where the damage happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the fantastic job. My truck looks just how it did before getting hit.
Customer Service - 5.0/5.0 -
Always kept in communication every step of the way.
My Experience - 5.0/5.0 -
Everything seems to be fixed correctly and at a reasonable price and lenghth of time.
Likely to Recommend - 4.0/5.0 -
I didn’t shop around so I don’t know if someone else could have done it for less or quicker.
Repair Quality - 4.0/5.0 -
They did a good job at a reasonable price and it was done in a reasonable amount of time.
Customer Service - 5.0/5.0 -
They were fine.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
It never should have taken weeks for an estimate. Seems like you are busy enough for more than one.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
As a customer my overall experience with them was very good. They were friendly people and got my vehicle back to me within a month. Satisfied customer!!!!
My Experience - 5.0/5.0 -
They were professional and accommodating and helped me fast while I was in town on vacation. I'm so grateful for their help and quick turnaround time! And they helped me with a ride home, too. I highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and being to accommodate me while I was in town and got my repairs done quickly!
Customer Service - 5.0/5.0 -
They were kind, professional, and great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a great job of keeping me updated on parts arriving as well as getting repairs done quickly once parts did get there!