Kaizen - El Mirage
In operation 27 years, 22 years at this location.
Kaizen Collision El Mirage is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision repair and refinish technicians have earned the collision repair industry’s highest recognized level of training, I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision El Mirage provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full-frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
My Experience - 5.0/5.0 -
I was updated daily on how the repairs were going. My vehicle was cleaned so good it looked like new. Everything was done in a timely matter.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I have no idea why I am receiving this survey. Yesterday at 5:15 PM MST I received an email stating that our car had once again been delayed and would not be ready until 9/13. Today, I received an email at 3:51 PM confirming that I picked up my vehicle (which I have not) and then received an email with this survey at 7 PM this evening. Not sure where the disconnect is on your end but I sure hope my car is still at Kaizen being worked on and that I can pick it up next week!
My Experience - 5.0/5.0 -
Our advisor, Pete, was wonderful with which to work! He always worked to understand our situation and worked hard to accommodate my schedule, worked well with our insurance company and went above and beyond to help me prepare my RV for delivery to our buyer. We would use Kaisen Collison should the need arise in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pete was extremely helpful and went out of his way to make the process very easy.
Returned Clean
My Experience - 5.0/5.0 -
Great working with Pete
My Experience - 5.0/5.0 -
This process from start to finish was so smooth. I had a crappy 2 weeks then someone hit and ran my truck. I was just done at that point. I walked in and everyone was so friendly and helpful. It was 115 out yet you guys still took the time to listen and check everything out, which put me at ease. This next part is where the “judging” really starts. You guys got my truck right in and kept me updated, I kind of laughed in my head when I was given a week for completion time. 7 days later (not counting the weekend) I got a text and a call telling me it was done. I was told “not to worry my truck was in good hands”. You guys went above and beyond to take care of my truck, it was like a family member was taking care of my truck for me. My truck came back and it looked amazing. The attention to detail was so impressive and spot on! THANK YOU GUYS SO MUCH for caring and making this process so effortless and absolutely ZERO stress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Pete took great care of us. We highly recommend him. Delivered on time and on budget. Completely satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They gave great customer service from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin handled my claim and that of the other lady with a high degree of patience and understanding. He was always prompt in responding to any questions I had. I really appreciate him!!
Customer Service - 5.0/5.0 -
I had an issue with a few items put on the bid, primarily because the paint on front bumper was damaged. Being a red car with a special finish, i told the estimator that I wanted to take painting off the bid. He informed me that they could not do the repairs because they couldn't warranty the work. I wrote a review of the situation and almost immediately got a return call from the manager, who reworked the estimate and set up a repair date. He told me that the work could be completed in 1 to 2 hours so I didn't need to get a rental car. The repair job was completed in just over an hour and the manager himself assisted in repairing because he wanted me to be satisfied. They did a great job. Continue to use Kaizen Collision in El Mirage, AZ. The manager is David. He is awesome!
My Experience - 5.0/5.0 -
Pete Perez kept us updated weekly. He really went above and beyond to get our coach delivered on July 18. We really appreciated his dedication to meet that goal. The coach looks fabulous. Exceptionally clean. Shawn Robblee
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took survey yesterday
Customer Service - 5.0/5.0 -
Great job