Kaizen - El Mirage
In operation 27 years, 22 years at this location.
Kaizen Collision El Mirage is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision repair and refinish technicians have earned the collision repair industry’s highest recognized level of training, I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision El Mirage provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full-frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
My Experience - 0.0/5.0 -
I dropped my motorhome off for repair with Johnny Jovel on February 8 th and as of the middle of April the repairs had not been started and Johnny was no longer at the company. Johnny was terrible and never did anything and was hard to deal with. However since Johnny no longer there I was directed to Pete the new service manager. He turned everything around and was on this situation directly. Once he took over it was handled swiftly and courteously. Pete got this in the middle and turned it around to a great experience
Likely to Recommend - 5.0/5.0 -
I will keep Kaizen in mind for future bodywork repairs.
Repair Quality - 5.0/5.0 -
The work was better than expected.
Customer Service - 5.0/5.0 -
They had exceptional customer service with very attentive staff. Very respectful and kind.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I want to take the time out to say thank you for the great service my car looks amazing thank you I also want to say thank you to Ba Nay for keeping me posted about my car, and I also want to say thank you to John. Excellent Excellent customer overall service. 🌻
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
First class work and customer service . GM Dave went out of his way to ensure all work was done with excellence.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with how things turned out. Kaizen actually able to charge less than the estimate by repairing rather than replacing a part. Working with John gave me the impression he was eager to make sure I was completely satisfied. A rather uncommon experience these days.
Likely to Recommend - 1.5/5.0 -
Only if other shops that are known to do good work were backed up for weeks. The work appears good. But, none of the rest is/was.
Repair Quality - 5.0/5.0 -
The work appears good, as the final product looks just like it originally had. Only time will tell how well it does in the long term, but I've got no reason to believe it won't continue to look great.
Customer Service - 2.5/5.0 -
The biggest issue for me was the complete lack of anything resembling a solid timeline for the completion of the work. I'd get different answers from different people. I'd get texts that disagreed with what I'd been told over the phone. And, generally, I felt like the folks there just simply didn't like that I was calling to ask about when the repair would be done. When I would call, on a couple occasions, I felt like I was talking to a 16yr old working at McDonalds. Just a blank stare. Mouth hanging open. Totally confused... I will say, keep in mind, pretty much no one WANTS to have their vehicle there with you. Having to deal with rentals, ubers, etc. Some folks, like myself, have zero spare time for such inconveniences. So, it'd be nice if someone on the other end of the phone seemed to care a twit about the timeliness of the repair - and had some clue as to how to estimate the time to completion... The few times we've used Gerber for repairs, they were MUCH more professional. And timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Just took longer than I expected.
Customer Service - 5.0/5.0 -
I was called every week with an update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks as good as new!
My Experience - 5.0/5.0 -
Thank kaizen collision for taking care of my car. Special thanks to John for walking us through the process and getting my car fixed quick! I will definitely refer Kaizen to friends and family!
My Experience - 5.0/5.0 -
I'm glad that Johnny got on the ball and ordered parts for my RV ,after two others failed to do it and I've waited for several months .
My Experience - 5.0/5.0 -
Everyone was very helpful and attentive. I appreciate things being explained to me throughout the process. Car looks better than ever!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am so pleased with how the repair work turned out. Exceptional job and I do appreciate it. Thank you!