Kaizen - Frederick
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’ve use Kaizen multiple times and have always been 100% pleased with their service. They are very friendly, keep me informed of the progress, and ensure I’m happy with their work before I leave with the car, as well as provide a life time warranty on their work, for as long as I own the car. I’ve never had to use the warranty on their work. I have recommended Kaizen whenever I know someone needs body work on their car.
Likely to Recommend - 5.0/5.0 -
I have recommended Kaizen a few times.
Repair Quality - 5.0/5.0 -
I have used Kaizen multiple times and have always been very satisfied with their work as well as their communication with me. I have recommended Kaizen every time I hear anyone say they need to have body work done on their car.
Customer Service - 5.0/5.0 -
Kaizen’s customer service is excellent.
Returned Clean
My Experience - 5.0/5.0 -
The easiest company to work with and the work is fantastic. The front desk is welcoming and a lot of fun to talk to. Thank you guys for the great work. I’ll continue tell my friends about you guys.
My Experience - 5.0/5.0 -
Customer service from start to finish was excellent! Staff was friendly, respectful and very attentive to detail, which helps with these collision matters. The text messages were right on time and very informative, just super satisfied over all! Thank you Tony and staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service from start to finish was outstanding! Mr. Tony and his team were kind, respectful and very attention to detail which is everything when handing car damage issues. I was in the loop of updates constantly which also helps with peace of mind! I instantly felt this collision center was trustworthy and reliable! Thank you all for everything! Best customer service in town!
Customer Service - 5.0/5.0 -
Best customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I worked with Tony and he was fantastic!! They did a phenomenal job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ive been to Kaizen Collision and Calliber Collision and Kaizen did a better job by so much its actually crazy
Customer Service - 5.0/5.0 -
I really enjoyed working with tony
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smooth and pricing was reasonable
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept apprised of progress throughout the repair, staff was epitome of professional and friendly. Repair is awesome and I am completely satisfied to be back on the road.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All involved at kaizen were very friendly and professional. I was kept apprised on the status of my vehicle. Work completed was top notch.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication wasn’t always the best on timing of things. When I went to pick the vehicle up, it wasn’t ready and I had to wait. The rushed cleaning it and it ended up not being that great of a job. They also forgot to put our license plate back on.
Likely to Recommend - 5.0/5.0 -
Muy buena . Lo recomiendo 100%
Repair Quality - 5.0/5.0 -
Muy agradecido por el trabajo realizado.. buena comunicación.. en todo momento nos hicieron saber los procedimientos que se estaban realizando.. gracias a todas las personas que hicieron posible el arreglo de nuestro carro... gracias
Customer Service - 5.0/5.0 -
Muy buena comunicación. Gracias
My Experience - 5.0/5.0 -
Tony was great at keeping me up to date on the repair process. Very happy with the end result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I would love to say completely satisfied but unfortunately such is not the case. Tony was a very nice guy and we appreciated receiving our car earlier than quoted… but it would seem that upon final completion no one apparently test drove the vehicle prior to delivery—had they done so they would have noticed the passenger mirror was nearly hanging off — all 3 nuts holding the mirror assembly were barely finger tight , there is still a dent in the passenger door ( of no consequence- but noticeable) and as respects both front wheel wells - the inside fender liner rubbed on each front tire when making a turn . I had to loosen the holding bolts on each side and pulled in the liner and had to cut the edge of the replacement plastic fender .. All these issues would have been caught via a test drive … your folks were polite and thoughtful and our car arrived earlier - but we would had rather waited and received it correctly repaired …. Frank
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate that you kept me informed of the progress of my repair. The repair was done quickly and it looks good as new. Your team worked well with the insurance company and kept me informed of the progress between the two of you. Everyone I spoke with ther was pleasant and professional. Thanks for the awesome job on my Toyota. Hope I don’t have to ever need repairs but if I do this is the place I’ll go. Thanks to everyone who works there.
Likely to Recommend - 5.0/5.0 -
I was impressed with the company and the people who work there
Repair Quality - 5.0/5.0 -
This business is great to work with. Kept me up to date in the progress of the repairs. My vehicle looks just like new. Great experience.
Customer Service - 5.0/5.0 -
Very good.
Returned Clean
My Experience - 5.0/5.0 -
The staff was extremely helpful and explained the process of getting my car repaired in a way that made it easy to understand
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was super helpful with navigating me through a process that I had never been through before which helped me feel confident in what was happening
Customer Service - 5.0/5.0 -
As mentioned before they were super helpful and very friendly